What's new in 1.4.2 • Message times now show in your local time. • Conversations are grouped by day (Today, Yesterday, then the date), so every reply shows when it was sent. • The conversation list and notifications show the date for anything older than today. • Emails now display with their original layout, including images, tables and formatting. Quoted replies and long emails fold away, with a button to show the rest.

Tags and custom fields - See a conversation's tags right in your inbox - Add or remove tags and edit your team's custom fields from the new Details screen Find conversations faster - Search by name, email, phone or message - Filter by tag, priority, who's handling it (people, AI or a flow), SLA at risk, or closed messaging window Stay on top of response times - A countdown shows how long you have left to reply or resolve, and turns amber, then red, as the deadline nears Work alongside AI and flows - See when the AI or a flow is answering a customer, and tap Take over to step in Reply faster - Type / to insert a saved reply - Use "Fix my draft" to clean up spelling and wording before you send (if AI rewrite is turned on for you) New Home screen - See what needs attention now: unassigned, waiting, escalated and SLA at risk - Track today's numbers and the conversations assigned to you Improvements and fixes - Switching teams now loads the right team's conversations straight away - Shows initials when a contact's profile picture can't be loaded - Instagram and Facebook conversations past their 24-hour window are now marked, and you can still add private notes - Shopee, Lazada and TikTok Shop conversations are now labelled - Away status now applies to the team you're currently in - General stability improvements

New: inboxes, handover with notes, escalation with auto-assignment, priority levels, notification bell, bulk actions and copy message. Plus bug fixes.

• Team roles are now respected in the app. Viewers get a read-only view of conversations, and agents see only the actions their role allows. • Clearer permission messages. If an action isn't allowed for your role, the app now tells you why instead of failing silently. • Faster, more reliable permission checks when signing in or switching teams. • Security improvements. Sessions now expire after 30 days of inactivity, so you may be asked to sign in again once after updating.

added vital enhancement for more efficient handling of chats.

We have implemented some new features that simplify the use of the application and squashed some bugs.

optimized performance and added away functionality.

• New inbox filters (status, channel, unread) • Conversation history and read/unread controls (long-press a chat for quick actions) • Real contact names, delivery-failure reasons, and Instagram/Facebook story & reel previews

- File/image/video/audio/story messages now render properly (no more blank bubbles) — confirmed on-device via a real file card. - Conversation list shows "File" etc. instead of "No messages yet". - AI reply suggestions in the composer ( Suggest → Use / Regenerate / thumbs up - thumbs down), with friendly limit messaging. - Backend for all of it is live in production and verified (suggest + feedback both return 200; credit + schema + feedback-type fixes deployed).

- Pull down to refresh your conversation list at any time. - Your conversation list now matches the web app — you'll see your open conversations, and resolved ones drop off automatically as they're handled. - Stability improvements.