Keen - Control

CX starts with your team

Free · Designed for iPad. Not verified for macOS.

The CX platform that never surveys a single customer. Your frontline team experiences every customer interaction. They know what customers complain about, what makes them come back, and what drives them away. That intelligence is already sitting in your business. Keen - Control gives you the tools to unlock it. Most customer experience platforms start with the customer: surveys, feedback forms, NPS scores. Keen starts with your team, because that is where the real insight lives. When your staff are supported, coached, and heard, the customer experience takes care of itself. Keen - Control is built on that principle. HOW IT WORKS Keen - Control puts four powerful tools in the hands of managers and supervisors who are serious about customer experience: PULSE: The frontline early warning system Your team's daily check-ins are the richest source of CX intelligence you have. Pulse captures how your staff are feeling, shift by shift, without surveys or forms landing in a customer's inbox. When morale drops, service drops. Pulse lets you see it happening and act before your customers feel it. SENSE: Read the room, not a spreadsheet Sense turns staff sentiment into a live picture of your operation's CX health. See which teams are energised and delivering, and which are struggling. Understand how internal sentiment connects directly to customer outcomes. The pattern is always the same: when your people are disengaged, your customers notice. COACH: Build the team that builds the experience Great CX is not an accident. It is built through consistent, structured development of the people who deliver it. Coach gives you a framework for one-on-ones, performance conversations, and growth planning that is documented, tracked, and followed through. Your team knows where they stand. You know where to invest your time. LEARN: AI that spots what you cannot Every check-in, every coaching session, every sentiment signal generates data. Learn uses AI to detect patterns across all of it and surfaces insights you would never catch manually. Emerging trends, early warning signs, hidden strengths. Spend less time analysing and more time leading. WHY KEEN IS DIFFERENT No customer surveys. No NPS fatigue. No feedback forms that get ignored. Keen - Control works from the inside out: empower your team, and the customer experience follows. The insight was always there. Keen just makes it visible. Keen - Control is part of the Keen CX platform by MindSpyr. Built in South Africa for businesses that believe great customer experience starts with great staff experience.

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This update moves Keen Control to the reflections & moments model, measuring shifts, not taps. SHIFT COVERAGE AT A GLANCE "Reflections Today" shows how many of your team have logged their end-of-shift reflection, the clearest signal you're hearing from the whole floor. TOUGH MOMENTS, IN REAL TIME When a staff member flags a hard interaction, you're notified immediately with the category and context. It's a pattern to watch and a person to check in on. ALSO IN THIS UPDATE • Signals feed with Reflections / Wins / Tough Moments filters and clearer type-aware cards • Tough-moment categories in signal detail • Needs Attention surfaces tough-moment clusters (and now renders reliably) • Trends and mood distribution measure per shift, counts read lower but truer

Version 1.2.0+7

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    Information

    Seller
    MindSpyr (Pty) Ltd.
    Size
    27.6 MB
    Category
    Business
    Compatibility
    Requires iOS 15.0 or later.
    • iPhone
      Requires iOS 15.0 or later.
    • iPad
      Requires iPadOS 15.0 or later.
    • iPod touch
      Requires iOS 15.0 or later.
    • Mac
      Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
    • Apple Vision
      Requires visionOS 1.0 or later.
    Languages
    English
    Age Rating
    4+
    Copyright
    © 2026 MindSpyr (Pty) Ltd.
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