I subscribed to the one day pass because I had gotten reeled in by this story and the story was great but the story was incomplete and all of the stories that I watched on that one day pass were incomplete. They just leave you hanging. some people like stories like that I don’t so I tried to cancel, but I didn’t see anywhere to cancel my subscription before it renewed to go to a week pass. So the next day I was charged the 1999+ tax for a week subscription. I contacted customer service and when I tell y’all in 30 minutes. maybe less they had emailed me back they asked for some information to verify my account and they canceled and refunded my subscription. if you’re short story type of person but remember the short stories are incomplete so if you’re a short story type of person that likes to guess at the ending or make up your own ending, this is the perfect app for you, but I give them five star because the stories that I did look at were very interesting except for that one issue of them leaving me hanging and having to guess at the end I don’t like stories like that and I also give them five stars based off their customer service. Their customer service is great, fantastic, phenomenal. they were quick, very quick at contacting me back and fixing my issues with canceling my subscription and refunding me my money back.

I clicked to check the app out. A lot of stories have cliff hanger endings. The imaging is very good. The app didn’t process through my apple apps correctly. I contacted customer service they were quick to respond, cleared the issue up with the app account since I could not pull it on my end. Could have been a download error not sure. However customer service is on it and no issues.

I had gotten into one short drama I wanted to watch. So I paid the $3.99 and it said that I can cancel any time. Anyways, I finished the drama and went to cancel the subscription and it says to go into your settings subscriptions and cancel it but it does not show up on there because they make you pay for the subscription on a third party website which won’t show up on your subscription list. So I contact customer service and they’re basically saying your account doesn’t exist or we can’t find your account even tho I included my UID, all my possible emails and screenshot proofs of it not only charging my account but that my storyreel account exists with the UID with my weekly pass trial subscription. Anyways we were going back and forth on this and I got irritated because all they could say was to list all my possible emails. I only have two and I included both. I mentioned that I’ll file a chargeback and report them for scam and I haven’t heard back since.

I feel like I got scammed and tricked. I have had many reels apps, and not once have I been refused the ability to cancel my subscription. It tricked me by offering me a huge discount on my weekly subscription as I was a new customer. And because of that, it made me purchase through the website instead of the actual app. Well that’s so-called website. It is not even a real website as there are nowhere to navigate to anything to get any type of information. Doing my research I found that no matter what you do your account will be attached to your card even if you delete the account.. So am I understanding this so-called app is gonna constantly charge you over and over again every week draining your bank account until you can “cancel” it which is virtually impossible.