IVR Solutions Softphone
SIP softphone for agents
Only for Mac
Free
Mac
Your whole shift in one window: dialer, queue, notes and call logs. Plus a mic test that records you and plays it back, so you know how you really sound.
Your work phone, on the computer you already have open.
Sign in and take your shift from a single window that sits beside your CRM
instead of fighting it for space. Your extension, your caller IDs, your
directory and your call history are already there.
TWO WAYS TO SIGN IN
IVR Solutions account
Enter your phone number and password. Your extension, outgoing caller IDs,
the company directory, your call history and your shift timer arrive set up.
Your own SIP server
Running Asterisk, FreeSWITCH, Kamailio or OpenSIPS? Enter the server, your
username and password and you are registered. UDP, TCP or TLS, your own SIP
domain, an auth ID and a display name of your choosing. Your credentials go
to your server, not ours.
YOUR SHIFT, TRACKED
• Start and end your shift from the app, with the clock running where you can
see it
• Take a break without leaving your desk phone unattended
• Choose which of your business numbers to show before you dial
• Do Not Disturb for the ten minutes you need to finish writing something
CALLS THAT BEHAVE LIKE CALLS
• HD voice with echo cancellation, tuned over years on real trunks
• Mute, hold, blind transfer and a keypad for IVR menus and conference PINs
• A live quality meter that says Excellent, Good or Poor in plain words
instead of showing you a jitter figure
• Calls that survive moving between WiFi and Ethernet
• A second caller waits in a floating queue window instead of vanishing
• Auto-answer when your administrator turns it on, with the delay they set
THE PART AFTER THE CALL
• Notes you write while you talk, saved against that call and readable later
• Call history grouped by day, carrying the note you wrote on each one
• Your company directory, searchable, with click to call
• Callers matched against your directory before you pick up, so you know who
it is and what they last called about
WHEN SOMETHING SOUNDS WRONG
Open Test mic and speaker. Watch the level move as you talk — if the bar sits
still, you know in two seconds that it is the microphone and not the line.
Then record a few seconds and play it back. That is the part most softphones
leave out: a level meter proves a microphone is live, but only hearing
yourself tells you about the clipping, the room echo, or the headset that has
started to fail. Switch device and test again without closing the panel.
Both tests run through the same audio path a real call uses, so what you hear
is what your callers hear.
WHAT YOU NEED
An IVR Solutions account from your administrator, or your own SIP server.
The shift timer, call logs, company directory, caller lookup and caller-ID
selection come with an IVR Solutions account. Own-server sign-ins get the
dialler, calling, transfer, the queue and the audio tests.
Ratings & Reviews
- This app hasn’t received enough ratings or reviews to display an overview.
The developer, Impact With Tech, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Impact With Tech Foundation
- Size
- 12.4 MB
- Category
- Business
- Compatibility
Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
- Mac
Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
- Mac
- Languages
- English
- Age Rating
4+
- 4+
- Copyright
- Copyright © Founderscart