Datarails Desk

Business

Free · Designed for iPad. Not verified for macOS.

Triage, reply to, and resolve support tickets from anywhere with full conversation history and built-in AI to summarize threads and draft replies. Datarails Desk brings your finance helpdesk to your pocket. Triage, respond to, and resolve support tickets from anywhere — with the same conversation history, context, and AI assistance your team relies on at the desk. Sign in with your Datarails account to pick up right where the web app left off. OVERVIEW DASHBOARD See what needs attention at a glance: open-ticket KPIs, status and assignee breakdowns, a due-date calendar, and your high-priority queue — all on one screen. Switch workspaces without losing your place. TICKETS, YOUR WAY Work from a fast list or a Kanban board. Search instantly and filter by priority, assignee, status, tags, or due date to zero in on what matters. FULL TICKET CONTEXT Open any ticket for a unified, self-updating timeline of messages and audit events. Change status, priority, and assignee with a tap, and reply with a composer that supports photo attachments and internal notes. AI ASSISTANT Move faster with built-in AI: summarize a long thread, ask free-form questions with cited sources, generate a suggested reply, or refine your own draft with one-tap edits like making it more concise or adjusting the tone. ACCOUNT AT A GLANCE See the customer behind the ticket — contacts, key account fields, and their previous tickets — right where you need them. Datarails Desk is a companion app for Datarails customers and requires a Datarails Desk account.

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The developer, Datarails, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Linked to You

    The following data may be collected and linked to your identity:

    • Contact Info
    • User Content
    • Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

The developer has not yet indicated which accessibility features this app supports. Learn More

Information

Seller
Datarails LTD
Size
24 MB
Category
Business
Compatibility
Requires iOS 15.0 or later.
  • iPhone
    Requires iOS 15.0 or later.
  • iPad
    Requires iPadOS 15.0 or later.
  • iPod touch
    Requires iOS 15.0 or later.
  • Mac
    Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
  • Apple Vision
    Requires visionOS 1.0 or later.
Languages
English
Age Rating
4+
Copyright
© 2026 Datarails Ltd.
  • Developer Website
  • Privacy Policy

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