Sarwaran Call Center
Agent operations for Sarwaran
Free · Designed for iPad. Not verified for macOS.
Sarwaran Call Center is the internal agent workspace for Sarwaran Pharmacy's customer support team. It connects call-center agents to customers using the Sarwaran Customer app, so every question, chat, call, and order is handled in one place, fast, accurate, and fully in sync across the pharmacy.
This app is intended for authorized Sarwaran Pharmacy staff only. Access requires an approved agent account.
WHAT AGENTS CAN DO
• Live chat with customers, messages, voice notes, images, prescriptions
• Take and place voice calls with customers directly inside the app
• Create and manage orders on behalf of customers, then send them to the customer's app to confirm
• Track every order through its full lifecycle: pending, preparing, prepared, out for delivery, delivered
• Hand off prepared orders to drivers automatically, with smart batching for same-neighborhood deliveries in Erbil
• Search customers by name or phone, see order history, saved addresses, and preferences
• Receive live in-app banner notifications for incoming chats and calls
• Work in Kurdish, Arabic, or English, the whole app is fully localized
BUILT FOR THE TEAM
• Shift-aware routing: calls only ring agents who are on shift
• Smart overload detection: alerts supervisors when the queue is under pressure
• AI-powered performance feedback for continuous improvement
• Branch-scoped operations: agents only see the orders and drivers of their branch
• Admin approval flow: new agents register in the app and go live after review
PRIVACY & SECURITY
All communications are protected. Agent access is role-based and requires admin approval. The app does not expose customer data outside authorized staff.
Sarwaran Call Center works together with the Sarwaran Customer app and the Sarwaran Driver app to deliver a fully connected pharmacy experience.
Ratings & Reviews
- This app hasn’t received enough ratings or reviews to display an overview.
Bug fixes and improvements.
The developer, Digital Vision Dev, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Contact Info
- Usage Data
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Digital Vision Dev
- Size
- 15.9 MB
- Category
- Business
- Compatibility
Requires iOS 15.0 or later.
- iPhone
Requires iOS 15.0 or later. - iPad
Requires iPadOS 15.0 or later. - iPod touch
Requires iOS 15.0 or later. - Mac
Requires macOS 12.0 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- iPhone
- Languages
- English
- Age Rating
16+
- 16+
- Frequent
Medical Treatment information
Contains
Messaging and Chat
Health or Wellness Topics
- Copyright
- © Sarwaran Pharmacy - 2026