ISPBox Field

Field ops for ISP technicians

Only for iPhone

Free · Designed for iPhone. Not verified for macOS.

iPhone

ISPBox Field is the mobile companion for internet service provider staff who run their operations on ISPBox. Everything a technician needs on site, in one app. YOUR DAY AT A GLANCE See today's scheduled visits with the customer's address, phone and job notes. Navigate with one tap, call the customer, mark the visit done or postpone it without calling the office. NOTIFICATIONS One inbox for everything the panel tells you: tickets assigned to you, customer replies, new devices on the network, online orders. Choose per kind what reaches you in the app, by push and by email. A tap opens the ticket, customer or device. CUSTOMERS AND SERVICES Look up any customer in seconds. See why a connection is down before you climb the ladder: manual blocks, unpaid invoices, seasonal suspensions and fair-use throttling are diagnosed for you. Check PPPoE credentials, the live online state and a traffic chart for today, 7 days, 30 days or by month. Update network provisioning (router, IP, MAC) right from the site and let ISPBox push it to RADIUS and the router. PLANS, PREPAID AND BILLING Change a customer's plan on the spot and see what the customer pays or gets back before you confirm, or schedule the change for the next renewal. Activate or renew prepaid services, add free days, record payments, share an invoice's pay link and block or unblock an account with a reason. INSTALLATIONS Attach the customer's router to their service in one tap from the devices your routers discovered, with an IP picked for you. Find the nearest sectors with a terrain line of sight check, and aim the antenna with a compass or camera view. TICKETS THAT GET DONE Work through support tickets with statuses, priorities and checklists. Reassign work, add photos from the camera, and keep customer visible replies separate from internal notes. NETWORK AWARENESS Watch active outages with affected customer counts, check routers and live sessions, browse the network map, and follow latency and packet loss per monitored device (workspaces with network monitoring). PAPERWORK AND STOCK Photograph signed contracts and installation protocols and attach them to the customer's file. Scan equipment barcodes, take units into your van stock and assign them to an installation. Sales reps capture door-to-door leads with their position. ISPBox Field signs in with your ISPBox staff account. Access follows the permissions your administrator set in the ISPBox panel. Requires an ISPBox workspace (ispbox.net).

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- Premises: find an address by search or by scanning its QR label, and see who is connected, what equipment is installed and whether the network sees it. The access note (gate code, key box) is shown first. - Install a device at an address before anybody orders service: scan its serial number or MAC, or pick it from your stock. - Replace a device and say what happens to the old one, or mark a device to collect, damaged, sent to the vendor or lost. - Install checklist on a ticket: ticks, readings with a unit and a passing range (out of range is flagged), and text answers. - Edit an address on site: status, access note, position from your phone, manager. - Wi-Fi name and password and the customer device login, saved on the service. Radio signal of the customer's device where network monitoring is on. - Tickets: your queues with counters (mine, my groups, unassigned, participating), a group on every ticket, Take it, and other staff added to a ticket with a role.

The developer, Karol Labuda, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Linked to You

    The following data may be collected and linked to your identity:

    • Location
    • Contact Info
    • User Content
    • Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

The developer has not yet indicated which accessibility features this app supports. Learn More

Seller
Karol Labuda
Size
50.4 MB
Category
Business
Compatibility
Requires iOS 16.4 or later.
  • iPhone
    Requires iOS 16.4 or later.
  • Mac
    Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
  • Apple Vision
    Requires visionOS 1.0 or later.
Languages
English
Age Rating
4+
Copyright
© ISPBox