Support by ERP4U
Ticket & helpdesk manager
Free
Your support desk, in your pocket. Create, assign, and resolve tickets across every client and project — with real-time push notifications and SLA tracking.
Support By ERP4U brings your entire helpdesk to mobile. Whether you're an agent clearing your queue, a manager tracking SLAs, or a client raising a request, everything you need is a tap away.
MANAGE EVERY TICKET, START TO FINISH
Create, assign, prioritize, and resolve support tickets from your phone. Track each ticket through every stage — new, in progress, pending client, completed — with a full activity trail of comments, work logs, and status history.
BUILT FOR TEAMS AND THEIR CLIENTS
Organize work by client and project. Role-based access means everyone sees exactly what they should: agents and managers get the full operational view, while clients see only their own tickets and updates.
STAY ON TOP OF WHAT MATTERS
• Real-time push notifications when a ticket is created, reassigned, updated, or commented on
• A live dashboard showing open, in-progress, pending, and completed tickets at a glance
• SLA tracking so nothing slips past its resolution target
• Fast search and filters across tickets, projects, and clients
KEY FEATURES
• Full ticket lifecycle with custom statuses, priorities, and categories
• Projects and client organizations
• Comments, internal notes, and file attachments
• Work logs and time tracking
• Customer satisfaction (CSAT) ratings and productivity reports
• Custom fields and request types tailored to your workflow
• Secure, role-based sign-in
WHO IT'S FOR
Support teams, agencies, IT departments, and service providers managing tickets across multiple clients and projects — and the clients who want a simple way to raise requests and follow their status.
Note: Support By ERP4U is a business tool. Accounts are created by invitation from your organization's administrator — there is no public sign-up.
Privacy Policy: https://www.erp4u.in/privacy-policy
Ratings & Reviews
- This app hasn’t received enough ratings or reviews to display an overview.
The developer, Webteam Private Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Webteam Private Limited
- Size
- 26.9 MB
- Category
- Business
- Compatibility
Requires iOS 15.0 or later.
- iPhone
Requires iOS 15.0 or later. - iPad
Requires iPadOS 15.0 or later. - iPod touch
Requires iOS 15.0 or later.
- iPhone
- Languages
- English
- Age Rating
4+
- 4+
- Copyright
- © 2026 Webteam Private Limited