Genesys Cloud Prep: with AI

3-in-1: Admin, Dev & WFM Prep

$6.99 · Designed for iPad. Not verified for macOS.

2026 Genesys: Master Genesys Cloud CX Certified Professional (GCX-GCP), Developer (GCX-GCD), and Workforce Management (GCX-WFM) in 1 app with 4,600+ scenario questions COMMAND OMNICHANNEL CONTACT CENTER ARCHITECTURE, ARCHITECT IVR FLOWS, AND WORKFORCE MANAGEMENT. The Genesys Cloud Contact Center: 3-in-1 Master platform provides telecom engineers, CCaaS developers, and workforce management leads with preparation built specifically around official Genesys Beyond certification standards. Designing omnichannel Architect IVR flows, configuring ACD queues and evaluation forms, building custom integrations via Genesys Platform APIs, and generating AI-powered WFM forecasting models demand complete system command. Packed with 4,600+ scenario questions, this 3-in-1 suite delivers detailed flow logic, API payload analysis, and routing configuration rationale to ensure exam readiness. 3 DEDICATED GENESYS CERTIFICATIONS: - Genesys Cloud CX Certified Professional (GCX-GCP): Covers Telephony & Trunking Configuration, ACD Routing & Queue Management, User & Role Permissions, Scripting, and Quality Management Setup. - Genesys Cloud CX Certified Developer (GCX-GCD): Covers Platform API Integration, OAuth Authentication Flows, Custom Web Messaging Widgets, Genesys Cloud Architect Expressions, and Webhook Notifications. - Genesys Cloud CX: WEM – Workforce Management Certified Specialist (GCX-WFM): Covers WFM Forecasting Algorithms, Schedule Generation & Shift Rules, Real-Time Adherence (RTA) Monitoring, Time Off Management, and Shrinkage Analysis. Advanced App Features 100% Offline Access: Full, unrestricted access to the entire 4,600+ question library and features with no active internet connection needed.

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    Information

    Seller
    Monynith Sovann
    Size
    27.9 MB
    Category
    Education
    Compatibility
    Requires iOS 15.0 or later.
    • iPhone
      Requires iOS 15.0 or later.
    • iPad
      Requires iPadOS 15.0 or later.
    • iPod touch
      Requires iOS 15.0 or later.
    • Mac
      Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
    • Apple Vision
      Requires visionOS 1.0 or later.
    Languages
    English
    Age Rating
    4+
    Copyright
    © 2023 n-o
  • Privacy Policy

    • Supports

    • Family Sharing

      Up to six family members can use this app with Family Sharing enabled.

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