I honestly don’t understand how much more difficult the National Bank of Egypt intends to make banking for Egyptians living abroad!We had an OTP app that was working perfectly fine. Now, with the latest update, we’re apparently required to use a phone with an Egyptian SIM card just to activate the new app. Are you guys seriously kidding me?!First, we had to go through the frustrating process of updating our personal information just to continue using online banking. And now, after all that hassle, we’re expected to figure out how to get an Egyptian SIM card while living thousands of miles away?!Do you realize how inconvenient and unreasonable this is for your customers living overseas?We live in 2026! Technology is supposed to make banking easier, not turn simple transactions into a nightmare!The National Bank of Egypt needs to understand that it has customers all over the world, not just in Egypt.STOP making life unnecessarily difficult for your customers!Enough with this nonsense! We deserve better service and practical solutions, not more obstacles!

This has got to be the worst app I have come across in years. You already had an app that works fine then you make all your customers must transition to this new app. Expectation is better and improved but complete opposite. Now your customers must have a newer iPhone that at a minimum supports iOS 16 why? This needs to be fixed ASAP. Second, why now I have to run this on a phone that has the Egypt sim? Why and how many layers of protection and complications are going after? This makes it almost impossible for those outside Egypt to use.

We had something that is working. Why make us go around in hoops. I still am not able to set it up and have no idea what other obstacles I will face. 7aram 3aleeko wallahi!! Please stop thinking and let things that are working continue to work

اعتقد البنك الاهلي المصري يحتاج وبشدة لتغيير طاقم IT & internet banking and software developer It's really the worst app among all the banksUI is very ugly Not easy to use Stupid steps for any process If there is less than one star I would give it to you