This is one of the most frustrating apps I’ve ever used. Half the time I try to use this app, it won’t load. There’s no rhyme or reason to when this app works and when it doesn’t. It’s also frustrating that I can’t save my user Id and password - which means inevitably I have to reset my password making it even less likely that I’ll be able to remember my password. Please just let me use facial recognition to access my account like every other app. Finally, our account is set up under my partner’s information but I’m the one who manages our healthcare billing. When signing in, the email with the pin gets sent to my partner’s email and it’s just a pain. Please let us have multiple owners of the account. Once I’ve been able to load the app, sign in, get the pin from my partner and actually access our account, it’s fine. Definitely not amazing (e.g., there should be a huge obvious button on the home page that says “submit claim”), but it’s fine.

This app is hands down THE most frustrating one I have ever had to use. In addition to everything others have mentioned, it is incredibly slow and buggy- I have just spent over an hour trying to submit just 3 new claims. One went through, the other two I have had to fully resubmit 4 and 6 times, to no avail. Every time I get all the way through to the very last page (after waiting for full MINUTES for the app to load every time I click a button), it comes up with an error that I can't even read because it isn't formatted for mobile viewing on the MOBILE APP. And my claim is lost for the 6th time. It is already annoying enough to have to submit my own medical claims and explain the diagnosis, but to spend more than an hour on 3 claims is a ridiculous waste of customers' time. Cigna needs to work on the development of this app and their website (which isn't any better) if they care at all about customer experience, which it seems they don't. And no, after spending hours trying to submit claims on a faulty app, I am not going to email a representative just to spend more time on something that shouldn't be my problem to begin with. Do better.

This app has always been frustrating to use (eg, need a two-factor ID that can only be sent to my spouse’s email, long lag times, poor UI - it’s never obvious where to find what you’re looking for, etc). I’ve had to use this app for the last 3.5 years and if I can log in and submit a claim without experiencing some problem, it’s a miracle. They’ve had the same message about how they’re still working on some things for years. Right. For 3.5 years, I have hated using this app. But now the app is not loading at all. I’ve tried to load it on multiple days, in multiple locations. And not only does it not load, it now places the blame on the user by saying it’s not loading because I have a slow connection. No. That’s not it. Your app is terrible. It’s so bad that it’s actually preventing me from submitting claims for reimbursement. But maybe that’s the business model Cigna Envoy is now employing.

Just because it allows you to submit a file type it does not mean the reviewers can read it properly and they will not tell you this they will only make a series of formal requests for random single pieces of information over and over, and each time it will be something new. You may or may not have success in the end and it may take you a year. Don’t forget even if they haven’t made a decision on a case or claim you still only have 365 days to open an appeal from the date of service.The worst seems to be with screenshots.Do yourself a favor and only submit single receipts at a time, do not group anything and do it all on a laptop or through a browser. I only use this app to check on the status of a claim after being burned too many times.Also they will ignore your secure messages if they feel like it to try and run out the clock and they will tell you just 2 working days or 5 working days for a response over and over again if they feel like it. However secure messages and faxing are the only good ways to be sure supporting documentation gets to them. The method they say to use at the bottom of the screen on their site does not work either.Overall their compatibility with Apple products is very poor.