Genesis Intelligent Assistant 4+

Genesis 80 remote start disappointing

First I understand that Genesis is trying to attach the luxury vehicle moniker to this vehicle. However to accomplish this, one of the things that needs a lot of work , is this app. I am very tech savvy so this review is not user error.
The app is very slow. I find that when it works there is a 45 sec to 1 min lag time. There is a more than occasional failure rate in starting the car for a variety of reasons , from server busy to other reasons not specified. In addition it only activates the defrost or blower, and not the seats or steering wheel. I have a Mercedes Lexus and Jeep. They all activate multiple functions in the car, and the Jeep particularly will activate different function based on the external temperature. This app needs to be refined , with faster reaction time if people are going to view this vehicle as special. The technology is no longer just available on high end cars, and many lower level vehicles operate much more efficiently.

Update FAIL…has been improved…still needs work.

The January 2023 update was an utter failure. Genesis customer care reached out via email and had a work around. That didn’t work. Then, after reporting the workaround didn’t work, they contacted me by phone. We found another workaround that was successful, and Genesis has since sent another update to the app, though I am not willing to attempt Face ID to see if it worked. I do not have to change my PIN daily anymore, however the app is still VERY slow to load at higher use times of the day. It takes approximately 3 minutes for the app to load, about a minute for the app to accept my command to request the remote start, and then the usual minute or two for the car to start. So up to 4 minutes to complete a task that only took 20 seconds before. Previously after I made the request I just closed the app. Now I have to stay in the app until I see the message that the request was received, or else the request seems to get lost. I can get my remote start request now, it just takes too long compared to what it was before. We lost functionality for a prettier app? Not worth it.

Developer Response ,

"Hello Melstall,

We apologize for any inconvenience. Please make sure your device is using iOS Version OS 13.6 or higher and upgrade to the latest version, 3.0.3 and confirm your issue is resolved.

If the issue still exists, please reach out to Genesis Customer Care at (844)-340-9741."

Good, needs improvement

I love being able to start my car from inside a building and have it cooled off when I get to it. Usually it works. Sometimes it doesn’t - like when I’ve forgotten to lock my car, but sometimes I don’t know why it didn’t.

My biggest complaint is that when you start it remotely, the blinkers blink until you get there. I’ve contacted them about this. They say it’s so you and others know your car is running. I say it’s a safety hazard - if I’m at the mall at night by myself, I shouldn’t have to advertise that I’m coming to my car. I can’t start my car in the early morning when I’m heading out, because I don’t want these very bright blinkers disturbing the neighbors who are still in bed. Also, I have people telling me about it all the time - “Your car’s blinking.” When I renewed the service over the phone, I mentioned this to the CSR. She says people tell her this all the time, but those who make decisions about this won’t budge. They could certainly make it an option that you can deselect, as they have with the defrost option.

As for the car’s status it shows, it’s often inaccurate. It will indicate that my car is running when it’s not, etc.