This app is an excellent version of the online website. You can easily search for whatever you want and manage your account, orders, etc. Being used to the website, it was easy to understand the way it was setup. I only have to issues with the app. The first is that it will not show me items that are out of stock when I search. You can do this on the website, but not the app. Secondly, it only shows what I have wishlisted if it is in the default wishlist. This means that I can’t see anything in custom wishlists. They aren’t major issues, but can be slightly annoying. Overall, I really like the app. It can be really nice to just open the app instead of having to open my browser and type in their website.

I’ve been ordering plushies here for quite a while a I love the custom support! They always reply and very polite. Recently I got a plush in October 2nd and I didn’t notice the defects on the eyes. The policy says you only have 7 days to replace it. But it’s been 7 days. I’m really upset they can’t replace my item. I’m gonna try to convince them, but that’s the flaw of it all. I barely touched the plush, never handled it hard, and I never dropped it. I recommend this app, but the shipping is just way too high. They have gave me Points for the damages and such. But this particular time they haven’t. Also, I’ve been waiting for an item that shipped last month, but it’s not at the usps facility where they ship it out. They told me it’s gonna take until November 28. That’s just way too long. I got my items in like 1-2 weeks. This is terrible. From the last plush I was talking about ale in a box with a big hole on the side! I recommend this app. But shipping is too much and too long.

I just got my first order and have other pre-orders I am waiting to come in to stock. I really like how everything is packaged and little clear file that has my order information in is a nice touch. The figure I just received is probably one of my favorites as well and it came in with no damage. The one thing I always get scared of is that shipping might damage the item but they carefully packaged it. I look forward to making more orders with them. I also recommend Tom point system if you buy a lot of figures as I do. If you don’t then it might not be worth it.

The app itself is fine. The problem is, there have been delays after delays for nearly two years. I ordered an item that ended up costing me $87 back in the very beginning of August. I haven’t received any confirmation about it being on its way. Everytime I do try to reach out in regards to my item, only customer service I get is “items from our warehouse are delayed”. What was originally supposed to be a week delivery time has turned into two months with no sign of my package being delivered. No refunds, no apologies or anything. Not even a discount to make up for being a loyal customer. Don’t order from here. Might as well go to literally any other shop than this place.