DSW Designer Shoe Warehouse 4+

Website usage

DSW has one of the most infuriating websites I’ve used, not just once but two or three times. I always have the same issue.
I am a VIP elite member and I not only had rewards money to spend but also free second day shipping. The website would not let me use it.
The last time I tried to order something from DSW it would not allow me to use my $35 reward money. I had to call their corporate headquarters to get it put into my account so that I could order online.
While I was in DSW, there was a lady trying to check out using her rewards money, and they would not honor it. Thankfully, she had taken a photo shot of the rewards and the clerk had to call the store to get verification that she actually did have that money to spend. So apparently I’m not the only one having difficulty trying to use money that I’ve earned.
Heads up DSW. You need to fix this.

Developer Response ,

Hello, Thank you for your feedback and we apologize for your inconvenience. We continuously strive to enhance the app to provide the best user experience. Please reach out to us at DSWFeedback@dswinc.com with additional details (email, errors, screenshots, etc) so we can further look into why you experienced issues with your rewards. We hope to hear from you soon. Thanks!

App is okay, but it constantly says they have shoes available when they don’t.

I ordered some Clark’s on sale in size 8, they sent me a size 7.5 by mistake. It was shipped to me and took three days, so the day I got it and realized it was wrong I immediately went return it. They didn’t even see the size I brought in as part of their system or something, and when I asked to get the right size ordered they said the size didn’t exist. They said they didn’t have it, and didn’t know when they would get it. So they did have the 8 at the time I ordered it, but because I got the wrong one by the time it got to me the 8 was now unavailable. I paid for it and everything, and I didn’t get what I said. Completely went against my expectations, and it’s horrible to do this to a customer. I said I would wait until they get my size, but they couldn’t promise it so they gave me store credit. The app said I was going to get it, and I didn’t. That’s completely unfair. Not only this, but days later I see that the shoe is in stock again because it’s in my favorites. I try to order it, and this time it says I can’t place the order because it doesn’t exist. Well, that’s better than what happened last time however why it it telling me it’s in stock and deceiving me? It’s so horrible, I had my hopes up. I’m probably not going to shop here again. The employees were as helpful as they could be and were nice, but this app and the service is abysmal.

Meh. You can only save 30 pairs in your favorites

DSW as a shoe store is great; it’s fine. The app is not that great. One issue I have is that there aren’t acct pics of the shoes on someone’s actual foot. My main issue is that you can only have 30 pairs of shoes in your favorites at one time, which, for someone as indecisive as I am, is quite ridiculous and annoying. A few summers ago, I was looking for the perfect white heeled sandal for my bridal shower as well as shoes for my reception and found many pairs I liked; however, since I was searching for new booties during the previous fall season and saved a good amount of them that I liked and since I had saved a random pair here and there in the time between those two events, I was only to able to add 6 pairs during my sandal search. 6 is an ok amount to choose from I guess, but that is beside the point. Idk why I chose that example now. Anyway, I rarely use the app ever since the first big search I did where I learned there was a limit on how many favorites you can save. It’s just dumb. Please just let me save all the shoes I like; I’ll probably end up buying more shoes and spending more money that way haha… just saying.

Developer Response ,

Hello Mesch90, thanks for taking the time to leave us such thoughtful feedback (and making us laugh at the end.) We'll relay this to our teams internally to see if adding more favorites is something we can do in the future. In the meantime, please reach out to us at DSWFeedback@dswinc.com with additional information for various features you'd like to see. We hope to hear from you soon!