Most likely, there is nothing wrong with your camera, your network or the app. The real cause for the problem: remote p2p server that enables the remote viewing has failed, affecting 1mil+ cameras and many other apps made by Gang Zhang. He is in charge of the server and he is in jail now because of illegal domestic (China) distribution of spycam products which he was involved in.It seems like the problem will not be fixed because it's the Chinese government prohibiting such spy camera products who has shut down the server. We think the current P2P company is going to flop due to this incident.We are already producing a new version and will be available by early November 2019, it will be an upgraded version. If you bought the camera from us, we will apply a full credit towards the new model.This is a great loss for vendors like us as well. Doing business in this field for more than 20 years, this kind of stuff never happened.While some vendors simply closed their doors to avoid their customers, we stand by our customers who made our company. If you bought the camera from us, please contact us.SCS Enterprises

This app used to work great, up till sometime in August. Like another reviewer had stated, when I’m away from home I can’t access the camera feed. All I get is a “logging in”, but it never does. I too have tried resetting, modifying it and even uninstalled/reinstalled it, but the camera still is not accessible while away from home. This defeats the purpose of even having the camera. It also quit recognizing the SIM card that is in it. But I don’t want to purchase another SIM card, if the camera is not going to be accessible while away from home. Please fix...

Had this for over a year. Worked great up till a few days ago then can’t log on while away. Keep getting “request service” or “logging in...” but doesn’t. Sketchy at home with direct WiFi also. I reinstalled, reset, all the usual fixes...nothing helps. I noticed a couple updates recently under version history. Maybe something happened there? Anyway, I reached out to developer and hope to hear back. Any alternatives in the meantime? Would love to give this 5 stars again.

This app has been pretty good and getting a live view away from home was no issue until a few weeks ago, (July 2019). The app even at home has been slow and choppy and lags. I’ve reset and re installed several times. I tried emailing the developer 3 days ago and have not heard anything back to why this is happening. I’m sure others are having issues but not taking the time to write in. Please let us know what is happening and fix the issue.