Hi, Since your review we're pleased to have added push notifications when your assistant sends you a message. Thanks for your feedback.

Reply from Time EtcUpdated 5 days agoHi Mike,I'm sorry to hear your opinion of your recent experience with us.I can assure you that if you were to reach out to us directly (contacting your client happiness manager or me directly at barnaby@timeetc.com) we'll put things right for you, as we would do for anyone not entirely happy with their experience. We've already refunded you in full any fees paid to us.One of the reasons we have so many happy customers, is because we're always happy to put things right if they're not absolutely perfect.There are a couple of things I'd like to clarify as the basis for your negative review appear to be incorrect:- The task in question didn't take 9 hours as stated but 3.5 hours. I'm confused as to why you've said 9 hours in this review?- I can see that when you queried the time logged, your assistant responded to you within a few hours. I'm confused as to why you've said they didn't reply.- I can also see that the assistant clarified how time was logged explaining why 35-40 minutes was logged for the task in one block. I'm confused as to why you've said they logged 35-40 minutes for a one line update.I do hope that you'll re-consider your opinion. You are suggesting that our entire company, including over 600 people who rely on Time etc to feed their families, is a scam simply because you had an experience you weren't happy with. Your formation of this very strong opinion appearst to be based on several points that are not quite correct, as stated above.I would respectfully say that it doesn't feel justified or fair to label us that way and therefore harm the reputation and good-name that we have built over many years, based on one experience.The reality is that we have successfully served tens of thousands of happy clients over many years and work very, very hard to put things right when they go wrong - and that's why we've attracted hundreds of positive reviews and hardly any negative ones at all.Please do reach out so that I can ensure you are left feeling more positive about us than you do at the moment.

I'm sorry to hear that you weren't happy with your experience, we're very lucky to receive many positive reviews from happy clients so this is very saddening.We're very proud of the incredibly talented Virtual Assistants that we work with who, between them, have thousands of years of collective experience working as Executive Assistants in organizations ranging from Apple to GE. I'm sorry that you feel that the quality of our assistants didn't meet your standards. It is true that we like to speak with clients who make the choice to cancel - we find this essential to collect feedback so that we can improve the service we offer. It's also the easiest way to put things straight and process refunds if required. It sounds as though you decided to keep your account open but on a lower plan to start with, I'm sorry this didn't work out for you. We're always happy to just cancel an account if our client asks us too.I appreciate you didn't get what you wanted from your experience with Time etc, however I can't agree that we 'steal' from any of our valued clients. I believe that we are a company of ethical people who want to do the right thing. To prove this, please contact us FAO Barnaby Lashbrooke and I will personally refund 100% of any money you spent with us.Thank you for your feedback and wishing you the best of luck.