Well I downloaded the app and updated the headset without issues. So that's good. However all the cool features you see in the images, programable buttons, EQ and whatnot. On a Mac M1 none are accessible. Upon opening the app I just see a picture of my headset and the option to either update or restore to default the headset. Nothing else, so I cant even change the volume via the programable scroll wheel on the pc on this fairly expensive piece of hardware.

Both the iOS Mac app and the iOS iPhone app worked perfectly, once I realized I had to use my MacBook to do the actual updating. I had to connect both the USB Transmitter (with the switch in “USB” mode vs “XBox” mode) AND the Headset (using the USB power cord) each into different USB ports at the same time. After synching, the app told me that updates were available and I selected “Yes” to do the actual updates. After about 5 minutes, the update finished, and I noticed that the transmitter was updated to 4.0.9.0, but the headset had not (it was still at 4.0.8.0), so I selected “update” again. After another 3-5 minutes, the app indicated both the transmitter and the headset were updated to the same update #, and I was done. It all went very smooth. I love the app.

I understand people having problems and being unable to solve it and chat not being available from TB. With that said. once installed took maybe 5 minutes on my macbook to update both the switcher from the console and the headset. Connects to the iphone after update with no issues. Had a 'static' issue before update, was about to box it and return it, then remembered it probably has a firmware update needed. After update, static isssue went away. if issue occurs again i will return the product and update this review.

Hopefully this will help if others are confused about the signal lights.The biggest problem I had was finding 2 converters to connect both the transmitter and the headset USB-As to my M2 Macbook Air, which only takes USB-Cs.After solving that, I tried using the transmitter to update but did not realizing that when the transmitter "breathes red," it means the mic is muted, *not* that it hasn't connected to the headset. It took me a few minutes to realize that, and once I flipped down the mic on the headset, it changed to green and all was well.For actual usage, I put on a couple movies and games and played some music and sound was great, although I should note I'm not an audiophile- probably just an average user. Finally, the headset fit comfortably for a couple hours, even on my big noggin and with glasses.