Hello OneSpot Media Team,I am reaching out regarding an access restriction I am experiencing while using the OneSpot Media app.I am physically located in Jamaica, and my service address with my internet provider is also set to Jamaica. However, I am using Starlink internet, and I have been advised by Starlink that their IP addresses can sometimes geolocate to a different country due to their global satellite network. This appears to be causing the OneSpot Media app to incorrectly detect my location and restrict access, prompting me to subscribe.When I access the app using a non-Starlink connection, it works normally, which confirms that this is a geolocation issue rather than an account issue.I have already contacted Starlink, and they advised that the quickest resolution is for the content provider to adjust geo-restrictions or whitelist Starlink IPs for users in Jamaica.I kindly want to ask:•Is it possible for OneSpot Media to exempt or whitelist Starlink users in Jamaica, or•Adjust the geo-restriction settings to allow normal access for verified Jamaican users using Starlink?I would truly appreciate any assistance or guidance you can provide, as I value the service and would like to continue using OneSpot Media without interruption.Thank you for your time and support.

The UI could be significantly improved. For reference: Att tv, fubo tv or even sling. Subscribers deserve that much. More importantly, an apple TV app needs to be developed ASAP...i’d prefer that before a UI chamge simply because the stream speeds are already fast and in HD so it just needs to be available on Apple TV. I’d pay for the app honestly.

I have constantly had issues with 1spotmedia app continuously over the years and instead of getting better, it seems to get worse. All different types of bugs and glitches including latest one where you constantly get logged out while watching news. I sent a lengthy and detailed email to customer support which seems to be just a third-party provider that gives you nonsensical scripted responses about "we're aware and working on the issue". And as time goes by either the issues (plural) persist or new ones get added. Always supported Tvj and the RJR Gleaner group but it look like you need real competition now. Especially considering that you have brilliant journalists but they seem to be restricted from doing serious and consistent investigative/follow-up journalism.

The app keeps closing on start up. This just started happening a few days ago on an older iPad I’m using.