My company rolled out a new recognition program to us recently. At first my colleagues and I all thought it would be clunky just like the last two ones we had (BI and Achievers) but I’m pleased to say this app is everything those apps aren’t and more! Love how I can easily upload an image to send with an eCard. This app is also reliable and doesn’t seem to crash like many others tend to do.

I really like this app, I think it makes it very easy to recognize my employees quickly and on the go. I have only noticed one issue through the app which is that when I add a person to be copied in on the recognition, for example another manager, the app crashes and I lose all of the recognition information I tried to put in and have to start over. I can never add a person to be copied through the app. Each time I do the Apple crash so I’ve not been able to do this and have learned to forward the email later on if I’m trying to recognize through the app. Unrelated feedback to the app is the items that can be selected as rewards with points. The selection is very limited with gift cards and there does not seem to be a way to request the addition of other items like with other recognition companies and programs

I have had nothing but issues with ordering and delivering. Also suddenly frequently used retail store gift cards have disappeared as well as the e gift card option. It seems the app/catalog is getting worse. Target, Wal-Mart, Sephora e gift cards have been removed from the catalog completely. Thinking about ordering something, think again. I ordered a stationary bike and it took from July to November to actually get the complete order due to the delivery company issues and a defected item. I recently ordered a Sephora e gift card that typically would deliver instantly. This time a day passes by no email received. So I reached out to customer support and was told that e gift cards were delayed 24-48 hours. After that time had passed and some being a week later, still nothing. I requested my order to be cancelled and points refunded. The information received from support has been inconsistent and inaccurate. Bring back the popular catalog options that have disappeared!

I really wish app developers had the common sense to put a Feedback button within the app, like we do - the Fortune 100 company that contracts this third-party vendor.I really do love the app, when it works. The minutes of watching the app spin waiting for task items to load only to be disappointed minutes later with zero progress - grrr. And then comes the close, open, try again. Close, open, try again. Close, open, try again, usually resulting in me abandoning approving rewards in that moment. My time is too valuable to waste on this unnecessarily. Doesn’t matter if I’m on 1T WiFi or 5G cellular. Same result nearly every, single, time. To provide feedback, you must send an email. I’m not interested in conversing. I simply want to inform you of a problem with your app that you can investigate, so I can move on. A few super small tweaks here will make this the gold standard of employee recognition. Too bad the app currently places Bronze…