Rappi: Market and Food Online 12+

Best delivery app I’ve ever used

I live in the US and I was visiting Colombia for a month. Everyone told me to download this app and I’m so glad I did. This app is better than anything I’ve ever used in the US. In fact, I’ve stopped ordering through apps in the US because there are more problems than solutions. However, with Rappi, it has been incredibly easy. The menus are intuitive, the Rappi turbo function is genius! The Rappi delivery drivers follow instructions and the only issue I’ve ever had with the app was getting my card verified. That functionality is clunky, but I was able to get it resolved. Everything else is streamlined, modern and highly functional.

I would only suggest an auto translation function for conversations from drivers. This app has an English version but some of the notifications and messages from drivers are in Spanish. I’ve seen this resolved in another app in Indonesia where they had common boilerplate questions and answers available to select to communicate with drivers. It was automatically translated to Indonesia for them and to English for me. You could also type your own comments, but those were not translated.

Great job dev crew. This app and the service is borderline amazing.

Lifesaver

I was really hesitant to use rappi at first but a friend insisted. Once I started I am hooked. I am very busy and rappi helps with everything! From going to the market for food, bringing breakfast, coffee and lunch to work, to picking up my dry cleaners, buying meds in the pharmacy, even buying a baby shower gift on one occasion, bringing cash from the ATM, picking up my contact lenses and paying for them, and now I can donate food packages during the pandemic. Yes, fruit is not ideal for them to bring, but when you have no time one or two super ripe bananas doesn’t affect me as much as having no food in the house does. You can ask them to bring food from any restaurant you want and not have to rely if the company works with them or not. Many Hunan and Shake Shack purchases made like this. I highly recommend. Of all the times I have used it, about 5-6 times have I received the order slightly off- a pepperoni less, an order askew, no knives and forks, etc but rappi has always helped in refunding those times.

Developer Response ,

We love that you love our app. We do everything for you because we want you do do more of what you like and less of what you have to do. 😎

HORRIBLE!

Took a month to even be accepted to create an account. When I tried signing up I then received “We’ve got your request and we’re on it!” After that nothing! It wasn’t until I wrote a review on here stating my issues that I was finally able to create an account. Rappi customer service is horrible and I wouldn’t wish it on anyone! Since Saturday I have been trying to place an order with no luck. My orders keep getting cancelled stating my account violates terms and conditions. They have charged me 5 times to verify my account and still it does not work. One of the many orders I tried placing I was charged for and then it cancelled but I was still charged and now have to wait 5-10 days for my refund. Customer support through the app is useless. They tell me to wait a few hours and my account should work and yet it does not. They then proceed to close my complaint listing it as resolved and again I start over with the exact same outcome. There is no way to speak to a live person even though they advertise 24/7 customer support. This has been the most frustrating and disappointing experience. The lack of customer support/service is unbelievable. If I didn’t have to wait for my refund my account would already be cancelled.