ProLink™ Remote Monitoring

Name: ProLink™ Remote Monitoring
Rating: 1 (3 reviews)
Author: Jacuzzi Brands Corp.

Health & Fitness

Only for iPhone

Free · In‑App Purchases · Designed for iPhone

3 Ratings
Ages

4+
Years
Category

Health & Fitness
Developer

Jacuzzi Brands Corp.
Language

EN
English
Size

10.6
MB

iPhone

Description The Jacuzzi® ProLink™ Remote monitoring system puts the power to control your hot tub in the palm of your hand, from heating up water on your way home to activating maintenance reminders to alerting you and your local dealership of any service needs, all with one app. Requirements: ProLink™ hardware installed on the hot tub is required to operate app: ProLink™ WiFi Module (6600-192) Strong Wi-Fi reception near your Jacuzzi® Hot Tub First year of cloud service for remote operation of app as well as alerts and reminder emails is included. Annual subscription required after the first year Compatible with all 2015+ Jacuzzi® J500™, J400™ and J300™ models.

Ratings & Reviews

1.0

out of 5

3 Ratings

Extremely Unhappy J375 Owner
05/21/2024

chocolatechic
The app worked great via WiFi only until 2x years ago. Then it no longer worked using WiFi only with iPhone. Last year a rep responded to my complaint, and comp’d me 1x yr of cloud subscription because of known issues. This year, the App still doesn’t work via WiFi only, and the rep has not responded to my emails. So I’m back to no communication w/the hot tub via WiFi, and I refuse to pay for the subscription because the only time I use the app is when I’m home. I think it’s total non-sense that the app supports paid subscriptions, but doesn’t support the free WiFi, which was a huge selling point for buying the Jacuzzi. Huge Foul on Jacuzzi for not holding up their end!
Extremely Unhappy J375 Owner
05/21/2024

chocolatechic

The app worked great via WiFi only until 2x years ago. Then it no longer worked using WiFi only with iPhone. Last year a rep responded to my complaint, and comp’d me 1x yr of cloud subscription because of known issues. This year, the App still doesn’t work via WiFi only, and the rep has not responded to my emails. So I’m back to no communication w/the hot tub via WiFi, and I refuse to pay for the subscription because the only time I use the app is when I’m home. I think it’s total non-sense that the app supports paid subscriptions, but doesn’t support the free WiFi, which was a huge selling point for buying the Jacuzzi. Huge Foul on Jacuzzi for not holding up their end!
Good hot tub, garbage app
12/04/2022

Krazmalaxx
Getting the app working has always been intermittent at best, especially after introductory subscription expired. It’s not close to worth the annual fee to renew. Doesn’t work at all since update to v 2.4.1. Emails to support yielded no help. From what I’ve googled, they already abandoned Prolink for their next generation of unsatisfactory app control, whose screenshots appear to offer the same unsatisfactory features with a slightly different skin. Since it was an important selling point to me, I regret choosing a J500. I could have gotten better bang for the buck with something else.
Good hot tub, garbage app
12/04/2022

Krazmalaxx

Getting the app working has always been intermittent at best, especially after introductory subscription expired. It’s not close to worth the annual fee to renew. Doesn’t work at all since update to v 2.4.1. Emails to support yielded no help. From what I’ve googled, they already abandoned Prolink for their next generation of unsatisfactory app control, whose screenshots appear to offer the same unsatisfactory features with a slightly different skin. Since it was an important selling point to me, I regret choosing a J500. I could have gotten better bang for the buck with something else.
easier to use than the spa front panel
12/17/2017

smplee
I like this app, for what it does. In my case, the wifi module installed without problems. Connecting the first time was a bit confusing since the documentation I had didn't seem to match the firmware in the tub controller. But after that, it works fine. It’s much easier to set things using the app than the spa front panel. I wish it would let you program a few things like setbacks and such, but jacuzzi doesn't allow this for some reason. If you don't want to pay for the cloud subscription, you can talk directly to the tub by connecting to its wifi access point, instead of including it in your wifi network. Not very convenient, but it is an alternative.
easier to use than the spa front panel
12/17/2017

smplee

I like this app, for what it does. In my case, the wifi module installed without problems. Connecting the first time was a bit confusing since the documentation I had didn't seem to match the firmware in the tub controller. But after that, it works fine. It’s much easier to set things using the app than the spa front panel. I wish it would let you program a few things like setbacks and such, but jacuzzi doesn't allow this for some reason. If you don't want to pay for the cloud subscription, you can talk directly to the tub by connecting to its wifi access point, instead of including it in your wifi network. Not very convenient, but it is an alternative.
New software seems to now be working
11/18/2015

jsferrell
UPDATED: Purchasing my Jacuzzi spa was a very expensive, $15,000 acquisition 3 months ago. My reason for purchasing the more expensive jacuzzi brand was because of the remote iPhone operation. This app and iphone connection has been challenging, but after 2 service visits, and the software upgrade, Jacuzzi finally got me connected. I'm very happy with the spa itself, and so far the app seems to be working as originally promised. Hopefully, they can continue to work on making it easier for new customers to get connected.
New software seems to now be working
11/18/2015

jsferrell

UPDATED: Purchasing my Jacuzzi spa was a very expensive, $15,000 acquisition 3 months ago. My reason for purchasing the more expensive jacuzzi brand was because of the remote iPhone operation. This app and iphone connection has been challenging, but after 2 service visits, and the software upgrade, Jacuzzi finally got me connected. I'm very happy with the spa itself, and so far the app seems to be working as originally promised. Hopefully, they can continue to work on making it easier for new customers to get connected.