Igoe Mobile 4+

I appreciate being able to receive communication in the app, but it is always showing I have a new message, an “opportunity” to find providers in my area. There is no way to delete this message, and it’s a service I’m not interested in using. Please allow me to either unsubscribe from “opportunities” or at least to delete them so I don’t have a constant “1 new message” on my Home Screen. Thanks!

The apps functionality is fair for what it had to do but their security stance on passwords and overall safety is poorly done. They require very long and varied passwords and regularly require you reregister and change them... this was great security for government employees in the 90s but even the govt has caught on. Requiring unmemorable passwords and forcing regular changes simply means everyone has to write down the password somewhere, if it’s in a word doc on their desktop or a post it note you’ve forced them to compromise their password to 3rd parties. If you try to use an encrypted password vault which generated long and strong passwords and keeps them safe you will find the app and their website prevent you from pasting the password in from the clipboard, this means you have to write it down so you can manually type it in. They lock you account and require human 9-5 weekdays only phone support if you get the password wrong twice. The automated phone support system doesn’t work at all, it appears to get its data from a stale copy of the database.

So if you’re a corporate HR department you can expect miles and miles of support calls from your employees as Igoe does everything it can to collect your fees and provide minimal support to your employees.

There are so many issues related to direct deposit validation. First, there is no mention of micro deposits to validate your bank account info. I had to see the micro deposits in my bank account and call Igoe to ask if they were related to linking my account. Lucky for me this is the only account I’ve linked recently. The service rep informed me that they were indeed related to Igoe and that I needed to validate within the Igoe app. The issue is that I never received a notification via email or in app to notify me of this validation step. I have to proactively look at my bank account, see the deposits, call my bank, reach out to Igoe before learning of this step. When I went to input the numbers, the app does not specify between where you enter the deposit vs withdraw amounts. This whole process is very broken. Also fix the text input field for submitting feedback within your app. It doesn't follow the device rules like auto-correct or capitalization. So far this app is very lacking compared to the competition. Unfortunately I don’t have a choice who my employer uses for FSA reimbursement.