iHerb 4+

Years of Service

I’ve been using I-Herb for a LONG time I purchased Yarrow to help with gout. I very much believe it helped prevent many flare ups. I-Herb has the best price by far. Almost 60% or less of what my local stores charges by buying multiple bottles. The I-Herb pricing was lower than any other online vendors I could find That’s when I got the I-Herb app for my phone. Fortunately I’ve changed my diet & behavior to avoid having “the gout” as often but I still keep it on hand (watching the use by date) just in case. I get B-12 from I-Herb as well. I have nervous system issues. Internet learning worked - this time - & the B-12 helps immensely. Two Neurologists recommended taking B-12 as well to ease the nerve damage issues More importantly - I-Herb always has the 6000mcg sublingual tabs that I prefer. I-Herb prices are lower than other online vendors & IF I can find it in a store it’s always more than double the I-Herb price. The I-Herb app is very easy to use. The search function always leads me to a vast selection of what I’m looking for. Reordering is breeze. It’s so simple. I’ve been extremely happy with I-Herb. I’ve been using I-Herb for at least a decade (probably almost two). It’s been my first choice for so long.

“bait & switch” holiday special!!

I’m not happy that iHerb “performed bait & switch” holiday special!! I almost never write negative comments coming from working in a front face customer service environment….BUT
I’ve only been a customer to iHerb since pandemic. 2 years, however I’ve purchased my favorites as gifts all year round. Now my friends & family order directly from you their selves.
I totally understand items go out of stock. I purchased items listed IN STOCK, I was charged the full amount. My order was canceled because it was NOT IN STOCK. ($Refund provided) Now less then a week later it’s back IN STOCK, but I am NOT eligible for the sale price or 10% discount currently in my email “ Get an extra 10% off on us” sent Tuesday November 30th!! Not to mention my 1st partial order was damaged. I’m very disappointed and considering stopping my patronage as well getting my friends and family to do the same. I hope someone from iHerb provides an explanation and response. Regards

Developer Response ,

We regret to hear of this and want to help. If you may please update your review to include the order number we will look into retro-application of the promotion. We hope to hear from you soon and do truly care about your experience.

Poor Customer Sevice

I’ve been ordering regularly from iHerb for the past several months and never had an issue until this most recent order. I placed a refund request through the site because it never arrived and the tracking info was not updated since the day it was supposedly shipped out. “Magically”, some time after placing my refund request the tracking was updated and now I am supposed to be receiving the order much later than originally estimated. My problem isn’t that they didn’t provide a refund though. My issue is that the customer service was not helpful at all. They told me I should only contact the carrier about the delivery and to review my address to ensure this doesnt happen again. So, essentially I was being blamed for the delay. Again, there were no updates in tracking until I submitted my request, so their response doesn’t make sense. I have never changed my address in their system and this has never happened before, so the delay has nothing to do with anything on my end and I doubt the shipment even left the facility until I put in my refund request. Furthermore, their response came from a “no reply” email address. Poor communication, no follow up, and putting the entire issue on the customer is not okay.

Developer Response ,

We are sorry to hear of this and apologize for any inconvenience. Order tracking may be delayed for a number of reasons and iHerb does not have any control over this. Your order tracking being updated after contacting us is coincidence and was not done on our end. We are always focused on constant improvement and appreciate you shopping with us.