iLovePDF - PDF Editor & Scan 4+

I’ve been using ilovepdf on pc for years, found out there’s a mobile app and I’m in. I have zero issue paying the premium subscription, my question is I have family sharing enabled linked to mine and my wife’s account, will she be able to download and use the premium version as well? Rather not be paying twice when we’re just sending pdfs or related documents back and forth. Can someone get back to me on this with any insight? 5 stars, this is by far the best pdf editor and converter out, bar none.

Hi Awsedfrvvjinvf, we’re glad to hear that you’ve had great experiences with our online service and are now exploring the app. Each subscription permits a single user to access one platform at any given time. Feel free to contact us at support@ilovepdf.com so we can assist you further!

App supposed to be free but every time I try to do something with my files there’s a pop-up demanding that I subscribe to pro version. Totally Deceitful! “Hostage-ransom -block-up stinks” MAKES APP USELESS. I’ve been using this free version for a few years and used to love it (as per my previous review). Now I retract it all - this is just plain wrong! Developer please stop blocking my ability to use free version- i click X to shut
pro-subscribe popup & it just relaunches popup to buy over & over. This is Just plain wrong. Developer u should be ashamed of yourself. This was always a free app, now you do an update and suddenly you’re holding all my documents and stuff hostage? I can no longer use your app without paying money. This is terrible, It’s one thing to ask to subscribe before someone first downloads an app but after years of using this app to suddenly block me from using it in order to convert me to a subscription stinks! Please STOP THIS REPEATING BLOCKUP trying to force me to subscribe to something I’ve been using for years & ALLOW ME TO USE APP AGAIN. Thanks

Dear BikerBunnyD, kindly note that as a free user, you have limited tasks that are renewed daily. Also, you have unlimited access to the app reader and editing tool, and as long as you don't exceed the free tasks, you will not be asked to get the Premium plan. It's thanks to our Premium users, we're able to develop new tools and features for all our users. Thank you for your feedback, and we'll strive to do better!

The website is great. I’ve used it free for sometime. The app is clumsy. 6.4.20 - I purchased the “premium” via the web using my credit card. It said “cancel anytime money back guarantee” so I bought it with the intent of accessing it over the next few days. I’m forced to work from home due to Covid-19 and was looking for a tool to add my signature to documents for processing to the Finance Dept. After I purchased the “Premium” with the “money back guarantee” I found out they lied. You can never get your money back. The refund terms on the website says there are no refunds for cancellations. The very opposite of how they’re marketing the product. I can understand why a website may not offer refunds. However, I cannot respect a company that deceives people into purchasing their products just to make sales; especially in the midst of a pandemic. It’s unethical.

Hi bdasomsetgrlloripearb,

Thanks for your message!

We are sorry to hear that you are unhappy with our service. Our pricing page states that if your account doesn’t fit your needs, you can contact us and we will refund you within 15 days of purchase: www.ilovepdf.com/pricing.

If you send us an email to info@ilovepdf.com our Support Team will be happy to assist with cancellation and issuing your refund.

Hope that helps!