Infor SyteLine Service 4+
Infor Global Solutions, Inc.
-
- Free
Screenshots
Description
Infor SyteLine Service is an advanced mobility solution designed to streamline the work of field service technicians. The solution is tightly integrated into Infor SyteLine and can be used in both online while connected to a network or in offline mode where connectivity is not available or not permitted.
Infor SyteLine Service supports the three primary service flows available in SyteLine including the dispatched appointment, call center incident and assigned service order flows.
With Infor SyteLine Service, the technician can update various statuses through the service engagement life cycle as well as enter materials used, calculate labor hours and record miscellaneous expenses such as travel, lodging or other unexpected items.
To assist with troubleshooting and problem resolution, the technician will have access to customer and equipment history as well as the ability to attach pictures to further document their work and quick access to other technicians in the field to share ideas.
Infor SyteLine Service supports GPS tracking to assist dispatching with finding the closest technician available as well as quick access to the devices mapping application for directions to the customer’s site.
What’s New
Version 2024.04.0.3
- Fixed an issue where users were unable to use Phone options for supported devices
- Fixed an issue where users would get system level error messages on email actions when no email is present
Ratings and Reviews
Buggy
Whatever you do, NEVER click “Clear Local Database. It will break it every time. Have to rest the phone and reinstall the OS to recover. I agonized over this three times to see if it is repeatable. Happens every time. Stays stuck in a constant state of “Initializing...Please wait”. Or, you get various random errors that make no sense. Android app works better. Also seems unreasonable to require pricing to show on the Work Order. Should be a show/hide checkbox for whether or not you want pricing to show.
Feature full, actively developed, some releases need more QA
Fully able to do the range of activities in the field, and the CSI Dev team continues to add more features as we go on. Sync is much improved, and we can use UETs now. Only reason to dock a star is that two of the releases have broken features in synchronization, when we can’t run transactions consistently it’s hard on our service fleet and coordinators. Worlds better still than the excel sheet it replaced.
Impressed
We were surprised with the depth of this field service app that is for infor CSI. We have increased our speed to invoice with onsite mobile signoff, used the gps feature to creat optimal routes, and ensured our inventory on truck is right sized. Great product and the best we found that is integrated to comprehensive ERP
App Privacy
The developer, Infor Global Solutions, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- infor Global Solutions (Michigan), Inc.
- Size
- 58.9 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 11.0 or later.
- iPad
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
- Age Rating
- 4+
- Copyright
- © 2018 Infor Global Solutions, Inc.
- Price
- Free