Insite Gold 4+

Since the 4th December I am no longer receiving push notifications for either of my two sites (home and business). I switch on push notifications in the app settings but if I exit the site and then go back in notifications are off again! Notifications are on in my phone settings for Insite Gold. Please help!!!

Dear customer,
The Swan server is operating normally now for most customers. We strongly recommend upgrading the firmware of the communication module to the latest version.
If you are still encountering issues, please contact us and we'll be happy to help.
Sorry for the inconvenience.
Razvan Mirodotescu
insitegoldsupport@paradox.com

The connection via Swan is fine working. There is a problem of selecting the PGM for the main panel direct access. To select a PGM on the iOs, I have to select the next lower PGM. Sometime it works sometime not. An unknown PGM1 is showing on the main panel, I cannot deselect this one. The last update has not solved this problem.

I just reading other user comments. I’m very happy with the system and the App. My 192 panel manage not only the security, but also the inside and outside lights and the pool and fishponds pumps. Even true a poor internet connection I can control the system and I like the informations about the status. JPB Namibia

Thank you for your feedback.
Razvan Mirodotescu
razvanm@paradox.com

We can no longer unlock doors from this app, we can only open them. Before the update we could do both, I want that option back. Also when we try to pay for it all of our transactions are rejected. Been this way over the last 3 versions.
Without correction I cannot recommend this app.

I wold like to let you know that unlocking doors will be available back in the next Insite Gold version.
I am sorry to hear that you are encountering issues with our application.
Please reach us by email at insitegoldsupport@paradox.com and we`ll be glad to help you.
Razvan Mirodotescu
razvanm@paradox.com