Instacart-Get Grocery Delivery 12+

Great service! Very very fast!!!!

I just discovered Instacart and I love it! I’ve recently had back surgery and I have a hard time getting around. Going to the grocery store is very difficult for me. All the grocery stores now offer ordering your groceries and picking them up. That’s great but I have a hard time just sitting in my car and driving due to complications from my surgery. This is a great alternative. Before driving to the other end of town (22 miles one way) to go to Sam’s Club or Sprouts was a major chore for me just getting there. Then to walk through the store and shop I could do it but then would be down for several days with excruciating back pain. Instacart has been a lifesaver for me! Even though I’ve only used it a couple times in the last three days. I love the fact that I can use it for any store that I shop that. Downloading the app I get two weeks free with no service fee. After that it’s an annual fee which is wonderful. The first gal that delivered to me was the one that told me that they had an annual fee. I was unaware of that so I started looking into it. You do see a slight increase in what you pay for the products that you’re getting but that’s OK. How else are they going to make money? The convenience of not having to going to the store is wonderful!! I definitely give them a five star review. I would give them a 10 star if I could. Thanks Instacart for making my life better. Heidi

Developer Response ,

So happy to hear this! We appreciate your review and kind words. Thank you so much for choosing Instacart! 😀 -BK

Instacart the place you want to order from a life-changing event

When I got home tonight I thought to myself gosh I’m tired. Do I really want to take that ride to the grocery store? Probably not. So then I began to sync. Well I’m really hungry, but there’s not really anything to eat here. I’ve been picking up groceries for years. Heavy groceries my hip my back hurts. What can I tell you for some reason it just dawned on me that most people tend to like to use the Internet and I’ve been learning things about things about apps no I’m not that old I’m not that young, but I am smart enough to finally realize my back hurts time to get on the Internet, sure enough I find this thing called Instacart that this woman used to order from that I worked for and it sure did look great with those things were delivered to her door. At first I thought I’m not rich enough to be able to order things off for Instacart, and I can’t afford it well think again with all the time I put into the libras walking in plastic bags of people in the store and a lot of unhappy faces. I begin to think it’s worth every bit of money that I have to spend . So here I was an Instacart ordering they made it easy. They made it incredible so I am now waiting for my first order the end. I guess you can call me a happy camper.

App ok but misleading and some issues

I have been using instacart for awhile and overall like it. 2 big things keep me from giving it a better rating.
1. The app allows you to define acceptable substitutes or say you would like a refund. I always fill this out because it is frustrating if you miss a chat asking if they can substitute and you end up with a poor substitute that you won’t use. I have been told directly from instacart shoppers who keep badgering me to offer subtitutions on items I marked to refund that they never see these preferences. The feature would be really useful if it worked because otherwise you get tons of chats with pictures of empty shelves which aren’t helpful at all or constant “how about this? “ sub requests. The failure for shoppers to honor these requests is my #1 pet peeve with the app and service.
2. Lately about 20% of our orders are clearly being shopped with way too many others concurrently. You can tell this in a few ways: a) a shopping for 10 items takes 2 hours which also means you have TWO HOURS of chats and sub requests to monitor, b) the cold items arrive at almost room temperature (for example my ice cream arrived today and was LIQUID-we got it off the porch 2 min after they left it) c) higher error occurrences - wrong items delivered vs receipt and d) you get an alert that they are 7 min away and then 40 min later get one that the deliver time is pushed back almost 45 min well past the original estimate.