Instacart-Get Grocery Delivery 12+

I’ve had Instacart for over a year and everything is great in terms of deliveries and the various stores you can choose from. No issue there. However, my account was recently locked and then deactivated while I had absolutely no idea as to why either happened. To get in contact with support you need to log in; however my account was locked so there was no way for me to reach them. I was able to find their number online and ask how to reactivate my account-they told me to fill out a form with a government ID and my payment information after which their trust safety department would be able to verify my account and unlock it. The problem is that the trust safety department has no number and they only communicate through email. The rep I spoke to didn’t want to give me the email address either and said I’d have to wait till they got back to me on the matter. Additionally when I asked why my account was locked they said they had no idea why it’s been locked and only the trust safety department can tell me. I was very frustrated by this because the trust safety department hasn’t reached out to me about my account being locked nor about it being deactivated. On top of that I had no way to reach them either to ask about this???
Overall the customer support regarding locked accounts was horrible and in the end resulted in me just completely leaving the service.

I love shopping for Instacart. It’s a great way to make money quickly however, this app/ company is VERY customer driven. Your shopper rating determines your earning potential and it’s not fair at all. Customers can lie and say items are missing from their order or that the order is missing all together and you as a shopper receive a lowered rating. Customers can also give bad reviews and rate 1 star for things out of your control. The lower your rating the lower your earning potential. The lower your rating the more likely you are to get the batch’s NO ONE wants like the low or no tip orders. Disputing the claims don’t do anything to help even when you take your pictures and attempt to text the customer when items aren’t in stock and the customer doesn’t respond. It’s very easy to have your ratings drop and harder to get them back up. The lower your rating goes the more likely you are to have your account deactivated. Instacart needs to fix this and make it harder for the ratings to drop. Anything below a 5 star review drops the rating as well so you HAVE to get 5 stars everytime. But I guess until enough of us shoppers get on them about this it will continue to happen bc hey the demand for this huh job is high so they don’t care if they lose a shopper however many shoppers care if they lose this gig job. Anyway just wanted to give anyone out there a heads up on the inside workings of this app to make a sound judgement and be aware.

Several of my items in my pick up order were missing. I called foodlion and I was told that those items had in face been given to the wrong person. Not only did they not have to return the items they weren’t charged, which that’s perfectly fine with me. My issue is that I then had to go to the store and pick up those items and still charged for them. I was the only one that was inconvenienced. I expressed that I understand that mistakes happen as this was not the first time but to repeatedly have these issues and I’m the only one that is losing out is not okay. I ended up speaking to Kathy’s and her customer service and telephone etiquette is not up to customer service standards and I believe she really doesn’t like her job. While conversing with Ms. Kathy I was given attitude. I was told that the other customer had nothing to do with this and why was I even bringing that customer into the situation. She asked what was she suppose to do about it ? I expressed to her that I was in no mad enough with her to give me attitude but I was the only person that was being inconvenienced and what was foodlion going to do to rectify the situation. Long story short, I did end up with a refund but it was not without incident and not given as a refund that wanted to keep a customer. My suggestion to Kathy is….if you aren’t excited to deal with the general public during the good and bad times, find another job.