Intermedia Unite 4+

It gets the job done and call quality is pretty good. However, there are a fair amount of bugs. The call screen buttons are randomly unresponsive and need to be tapped more than once, or tapped very precisely to work. Sometimes pressing them has a lag, such as dialing a number, and I’ll accidentally type the wrong thing. It doesn’t prevent me from using the app successfully, but it’s just annoying and adds some friction to the user experience. There are various other minor bugs that pop up, but more than I would expect. I also sometimes have to force exit the app to fix issues, such as it saying it cannot connect to make a call. Force exiting always fixes it.

My company has been trying to get this app to work properly for our desk phones and iPhones for months. On the phone with tech support daily. Dropped calls, inability to answer calls on iPhone (rings and then says call failed over and over again), or won’t ring at all and all of the sudden there is a voicemail. Answered calls from hunt groups forwarded to hold groups disappear. Never ending loops for clients calling. Phone continues to ring after call is answered. Greetings won’t save, the problems go on and on. This app fails to deliver on the most basic task of being able to answer and maintain calls when clients dial your number. Our IT techs have over 30 years experience each and think this whole system is crap. Tech support at unite is worthless until you can reach an upper level support member to give you somethin other than canned responses and even then we still haven’t straightened it out. We have sniffers on our entire system and have no lost packets, GB/S Internet, the right hardware, firewalls, etc. I cannot wait til they give up on it because everyday we are losing money and has been nothing but a headache. Please don’t respond saying maybe it’s a setting - we’ve been on the phone with you daily since July and it’s December.

For sone reason, it has been too easy to inadvertently call people on this app. The slightest touch and the person you are texting is now receiving a call or the person you just finished talking to gets a call back. Perhaps a confirmation pop up would be helpful? Also, there doesn’t seem to be a way to remove people from the call list. Somehow I accidentally called an acquaintance a week ago and now he receives accidental calls from me routinely because he’s still on my call list and text list (asking who I was and why calling) and I can’t remove him.