Nextiva App 4+

Business Communication

Nextiva

    • 2.3 • 1K Ratings
    • Free

Screenshots

Description

Use the Nextiva App to manage your business phone, giving you the flexibility to go anywhere and stay connected with everyone. When you’re away from your desk phone, use the app to make audio and video calls, instant message team members, and see who’s available or who’s busy — all from your mobile device. It's like carrying your office in the palm of your hand.

What’s New

Version 25.5.2

- Bug fixes and minor improvements

Ratings and Reviews

2.3 out of 5
1K Ratings

1K Ratings

jajajajajamm ,

desktop/mobile review

I’ve been using nextiva for awhile now. There’s really not much of an issue when using the desktop app except:
we cannot delete a chat group or a “room” that’s not being used. we cannot label the groups/rooms that we are currently using unless you initially make it as a “room”. i wasn’t aware of this until i was looking for a solution to delete the rooms i created. I called Nextiva support about it, and rep said i will not be able to delete those forever. 🤣
I know i can just make another “group/room” per department but then, the old “groups” will still be on my list.

Then now the mobile app.
whenever i log in it keeps telling me an error has occurred, i have uninstalled, re-installed the app. i have also updated my ios and i still can’t log in. I used my other other phone and it’s says the same thing! i’ve called nextiva support and he just said it happens every now and then. not really much of a help.

Reading the previous reviews, i have experienced nextiva still ringing and will take the whole screen even if i’m already signed out and when you answer it will show “logging in” then the call will drop. you have to delete the app on your phone when you get off from work. then re-install when there’s a call that you really have to take.

*when you use the mobile app chat, your messages will not be on the desktop chats. The responses from other people are there but not the messages you’ve sent.

Developer Response ,

Hello jajajajajamm. Thank you for taking the time to leave us your review. We're sorry to hear about the issues you've experienced with our apps. We'd love to assist you in ensuring you get the most out of our app. Please reach out to us at hello@nextiva.com and our team will reach out to you shortly.

ChocoMonk ,

Mobile experience worse than desktop

I work for a small business and we use Nextiva for our office phones. The desktop app and user experience is better than what mobile has to offer, although there are a few smaller shared issues.

My biggest complaints with the mobile experience are the notifications and login. I have all notifications disabled in my iOS settings, yet the Nextiva app still takes up my whole phone screen when a call comes in and pings me with other notifications. This is particularly annoying in the car because it interrupts my music or podcast, and there is no way to decline the call unless I take the time to be distracted, open the Nextiva app, and go through the slow and inefficient login process. Logging into the Nextiva app requires use of a Safari pop up instead of an in-app login. Why this is, I’m not sure, but it’s definitely slower and less efficient than baking the login into the app, which is how I believe it should be.

Otherwise the mobile app provides a mostly identical experience and feature set to what can be found with the desktop app.

Developer Response ,

Hello ChocoMonk. Thank you for taking the time to leave us your review. We appreciate the thorough feedback - it is being shared internally with our development team. If you need any specific assistance with our app, feel free to reach out to us at hello@nextiva.com with your account information and our team will get back to you ASAP.

Californiaguy11 ,

Best phone service

I'll start by talking to Nextiva and what they do for me. Nextiva is the phone service that I use in my office and has been for the past 4 years. I got hooked up with them after my neighbor at home told me about their phone service. It was a much better company to use compared to Verizon and what my office had before. But what has been #1 reason why they keep getting my money is the app. I literally only make phone calls on the app now. I don't use the phone on my desk and it just collects dust. Being able to make calls on the app is crazy technology and unbelievable. I don't know how we reached this point where the desk phone is obsolete. If you are reading this and debating with yourself if you should get the app. Do it. The app will make you more productive. I compare this to how we used to think we didn't need a website, then we realized that everyone needs a website and it's the future and normal. I won't be surprised if all calls will be made on cell phones instead of office desk phones in the future.

App Privacy

The developer, Nextiva, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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