Grasshopper customers can now run their businesses from anywhere with the new Grasshopper iPhone app:
* Call and text* using your Grasshopper number (requires working phone service on your iPhone and data access)
* Text in US now supports MMS and Group messaging capability
* Check messages and call history
* Set up push notifications for missed calls and messages
* Sign & email faxes and PDFs**
* Easily call extensions on your Grasshopper account
* Change call forwarding settings
* Make and receive calls over WiFi in areas with little or no cellular coverage***
* Easily detect suspected spam calls with WiFi calling***
Sound professional and stay connected from anywhere, always, with the Grasshopper iPhone app.
Note: The app works by calling an access number through your iPhone's regular dialer app after sending a 'heads up' by data to our servers beforehand. So you need to have voice AND data access for the app to work.
*Available in US only. Must be subscribed to the service and be signed in as an admin to use texting
**To sign any PDF, simply click the actions icon when viewing a PDF and choose "open in Grasshopper" option.
***Available in US only.
- Fix an issue related to manual refresh marking all read conversation as unread.
- Fix for intermittent duplicate group messages.
Ratings and Reviews
Made me lose out on $100,000?
I’ve been using grasshopper to run my flooring business for 3+ years. I’ve been getting complaints from customers calling in that often their calls get dropped while waiting or it just goes to nothing. And these complaints have been increasing.
After finally sitting down to do some research, I looked at my “missed calls”. Over a period of 28 days, there were 59 dropped calls from the “Main Greeting”. Not knowing what this meant, I called grasshopper only to find out that the Main Greeting is the initial welcome message customers hear when they call in. Over 28 days, i missed out on 59 calls! Not able to go back any further, I have to ask, over 3 years, how many of these calls were dropped? How much business did my company miss out on?
Let’s conservatively say we missed out on 600 calls per year. That’s 1800 potential customer we never got. If I landed 20% of those leads (which we average 50%), that’s 360 clients over 3 years. Our average ticket is $4,000. That’s over a $1,000,000. Truly Makes me sick thinking about it... transferring out my grasshopper number today to my Verizon account.
It takes calls well. I like the distinctive ring tone and that voicemail is separate from my own cell phone’s voicemail. Making calls is nice so I don’t have to give out my own number. But that is WHEN that feature actually works. It is not reliable in my opinion. About 40% of the time, when I attempt to make a call, I get horrible feedback and white noise and cannot hear a ring tone. Once the other person answers, I cannot hear them over the distortion.
Another VERY annoying issue is if someone texts the primary number, EVERY PERSON (extension) in your company who has the app loaded WILL hear a text alert and see that text in a banner alert. Only Ext 1 is supposed to receive audio and banner alerts to texts to the primary number. What is Grasshopper’s response to repeated complaints about the problem? COMPLETE SILENCE!! They refuse to acknowledge a problem that has existed since an upgrade 8 months ago.
Worst phone app of all time
So I’ve been using this app for 9 months and
I find it to be a really frustrating app to use, often times it will just not even do the most basic functions, i.e. when someone texts and you reply , often times the reply text doesn’t get to its destination, I’ve lost plenty of customers because of that...
so for what I pay grasshopper to do anyone can get for free by just using your everyday phone, however, I choose to use the grasshopper app for my business so that I don’t expose my personal information to the world but grasshopper is not the app I would recommend to anyone after 9 months of use and the worst part of it is that I am stock, because I have all my business contacts on this app and I have no idea how to port them over to another platform which will work and not frustrate me every other phone call or text...
I called customer service many times and it’s always the same crap, logout and log back in, or delete the app and reinstall, or reboot your device, seriously? This are fixed my dead gram-mother use to use, it is shameful how bad this app is, I really wish I had something nice to say but I cannot find anything good to say when the technology is so behind, all I want to do is text and call, and this app cannot even do that with out all kind of issues...
Save your self a lot of aggravation and stay away from this grasshopper app, just use your regular phone...
With Family Sharing set up, up to six family members can use this app.