isolved People Cloud 4+

I feel like this AP has a different user experience every time I use it. Some times it sends me to a website, sometimes it asks for my thumb print, sometimes it tells you you need to download someone else’s AP to authenticate that you are in fact you. Terrible consistency, no check mark that says “remember me” has ever remembered me. Some times it just doesn’t even log that I punched in making me have to double check all of my hours and my punches. This is a burden that should not fall on the employee. They need to do better.

I have revised my review to three stars because this AP now works as intended.

Hello - We are sorry to hear you are experiencing this inconsistent login. Please reach out to us at reputation@isolvedhcm.com so we can get you the assistance you need!

The name is difficult to remember and search for on a smart device. Every few months I need to find it I have to think to myself “is it itime? Or ipay? Or isave?” because the name is impossible to remember and has nothing to do with what it is. Searching keywords on my iPhone doesn’t bring it up either. I always have to search Google for “dominion payroll app” then look through a bunch of results, because they have different apps, until I finally find the name, THEN I use my iPhone search to find it. On top of that I kicks me out all the time and ALWAYS tells me my dang password is wrong. Then it makes me wait 24 HOURS to reset the friggin password!!! When ever I need this stupid app it’s for a paystub, which is always for some type of a paperwork, which means I can’t wait 24 hours for a password reset. Then when I FINALLY get in and change the password, I save it in my keychain on the phone every time, and then next time the same dang thing happens AGAIN. EVERY TIME! If you are an HR person, or a company thinking of using dominion payroll and this app, PLEASE DO NOT DO IT.

We apologize for the inconvenience you're experiencing with accessing our application. The issue could be due to several factors, including:
· Connection issues
· Invalid username or password
· Account not being created or set up correctly
· Outdated application or device software
If you've ruled out these potential causes, we recommend reaching out to your manager or HR department for further assistance in resolving the login issue. We're here to help ensure you regain access as quickly as possible.

There essentially is no app. I think depending on what options you click while trying to log in, or just pure chance, you’ll almost always get redirected to a website, forced restart the login process again. A majority of the information you’re looking for isn’t even legible, since basic support for a modern mobile device, other than this “app” somehow wasn’t in mind at all. (Again there is no app, you just get redirected to a site) When I was initially downloading the app, I was skeptical of other reviews, but with no exaggeration there’s like 8 steps you need to through every time, just to access your account. Im all for online security, but I feel like this company’s doing bare minimum just to provide a “service”. I miss using ADP! Haha anyways, I found that saving the url for the login page to their website (not the app) works best. Wether it be adding a shortcut to your home screen, saving the link or just bookmarking it, usually can skip thru at least a portion of this circus lol

We're sorry to hear about your experience and appreciate your feedback. Please know that at isolved, we're continuously working to improve our app. We recommend ensuring both your application and device are up to date. To address your specific concerns, we encourage you to contact your manager or HR department for a detailed review of your application with our support teams.