ISPA Mobile V2

Business

Free · Designed for iPad

iPad

For usage with ISPA Next. The volume and quality of customer contacts in aftersales are crucial for making a positive contribution to the image of service, product and make. The function and personality of the Service Advisor is of vital importance for organizing and cultivating these contacts thus making the visit to the dealership a success. Ever increasing expectations, high fluctuations in buyer¿s behavior as well as the technical complexity of cross-linked system environments are demanding requirements for performance and efficiency in aftersales service which also need an adequate utilization to support the Service Advisor. In addition to explicit knowledge management, implicit factors are also essential to influence and ensure the high quality of customer care. The Direct Reception Process is a common practice within the international BMW Service Strategy. This process strives to integrate the customer into the process and to individualize these service contacts. Access to relevant information about the customer must be available to the point-of-sales / service in order to provide premium service and excellent customer care. ISPA Mobile V2 supports the Service Advisor by granting access to all relevant information at the point-of-service during direct reception at the car and providing a direct integration to the Service Advisor workplace.

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- BMW means freedom. Now you have the freedom to choose the amount of work for a job item after removing and re-adding it to the shopping basket. - Checklists are a great tool to organize your work. Now ISPA Mobile supports packages within your custom checklist configuration. You can configure your checklist via the ISPA Checklist configuration in S-Gate. - ISPA Mobile will now correctly transfer a newly added return date to your scheduling system. Now even your scheduling system will always know about the return date you agreed upon with your customer.

Version 25.3.1542

The developer, BMW GROUP, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Not Linked to You

    The following data may be collected but it is not linked to your identity:

    • Usage Data
    • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

The developer has not yet indicated which accessibility features this app supports. Learn More

Information

  • Seller
    • Bayerische Motoren Werke Aktiengesellschaft
  • Size
    • 43.4 MB
  • Category
    • Business
  • Compatibility
    Requires iPadOS 16.0 or later.
    • iPad
      Requires iPadOS 16.0 or later.
    • Mac
      Requires macOS 13.0 or later and a Mac with Apple M1 chip or later.
    • Apple Vision
      Requires visionOS 1.0 or later.
  • Languages
    English and 27 more
    • English, Bulgarian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Northern Sami, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
  • Age Rating
    18+
  • Copyright
    • © 2023 BMW Group
  • Privacy Policy