IT Glue 4+

At least you can see configuration items now, and there’s a web view to the full IT Glue mobile site. But I just updated to a literally brand new version and can’t use iOS auto-fill from my password manager to log in (like nearly every other app, even those that haven’t updated for iOS 12), and they reference TouchID but not FaceID (FaceID works, but not mentioning it makes it feel completely outdated). Still not paying attention to the basics or polish on mobile, a year later. Especially for the cost.

I have been using the mobile IT Glue off and on for the past 2 years and have not seen any new improvements rolled out that address the top concerns that we users have given feedback on in various places. PLEASE take the time to develop this app more, and make it actually worth using!

The fact that Documents core asset isn't even viewable, much less editable, from the mobile app is absolutely ridiculous. This is an essential portion of our knowledge base and not having access to it via the app is extremely inconvenient.

The app also will regular "forget" your stored credentials and force you to login to the app again (even if Touch/FaceID capability is turned on). Huge pain when you're on the go and needing to quickly look up a customer WiFi password, for example. And why isn't Touch/FaceID supported for SSO-enabled accounts?

This app is garbage. Put some money and time into updating it to a useful app that works. On a 14 pro max the buttons cut off on top of the screen. Also get Face ID working. It’s a PITA to have to type in my password every other second when the app logs you out. Get documents viewable from the app. Make it feel likes it’s an app written in the 21st century. You have your sales people calling me about every other day. Put your resources into your products and development first and foremost. Will stay away from Kaseya software until your model changes and I would recommend to any one else to do the same.