NinjaOne Mobile 4+

This app used to be much more functional before version 3 was released. Now, each time it is updated, something is broken. The latest update fixed a few minor issues but now the list of scripts is empty (only shows categories) and push notifications stopped working again. The QA team needs to do a better job before pushing out updates. A simple checklist of testing critical features would do the trick.

While the platform accessed via desktop is great, the mobile app lacks in many respects. I’ve had a persistent issue with it being willing to leave me signed in to my account, wherein I have to go through the entire sign in process every time I want to use it , if it’s been longer than 20 minutes since I opened it. Moreover, standard things that should be simple enough, like resetting a user password for servers running Active Directory either seem to be spotty when they do want to open, or they act like they are loading details only to present nothing on the screen. In that same vein, unless it’s veiled somewhere deep in a menu, I don’t think there’s a basic feature to allow you to unlock a user account from the app, which is hyper annoying

After checking out many other RMMs, we settled on Ninja a while back. It is super easy to use and understand and it does what it says it can do, most have false promises. Being an Apple and mobile first IT company, having an iOS app to be able to assist our customers is key! They really knocked it out of the park with this FIRST version. It is easily better than others on the market. Perfect no, but better absolutely. Idk why these other guys are giving it negative reviews because this app makes your life better.