iTech Duo 12+

I’ve had to watch for a while and it works great. The app is pretty cool and easy to use except for the sleep tracker, for some reason it says there’s no info which is weird, because the app constantly updates the information while the watch and app are active. Other than that little hiccup it’s a great fitness watch.

This made our day today! Thank you so much! As for the sleep, please reconnect your watch and that should remedy it!

I’ve been using this in the last 7 days. It’s working great but a few challenges generally got to do with App and Watch communication. This is not good enough. If these could be improved you could score a 5-Star.
1. Even though I have NOTIFICATIONS set to on sometimes I don’t get notifications at all, even after resetting the watch still notifications do not display. App developer should look at this and if it requires an update to the app please do so ASAP
2. The Sleep monitor function is completely not operational. If it will be possible to set the sleep time into the app for the watch to start monitoring sleep or the app could be improved to sense when one is sleeping to be able to monitor it; that will be a plus.
3. Active display is set to Disable but the watch is still active any time I turn my wrist to view time.

Thank you so much for your review!

For number 1, while you will continue to receive notifications, your watch will only be able to show your most recent 3. You will be notified but if too many come in at the same time, the only one's that will be visible on your watch are the most recent 3.

Number 2. The sleep function is continuously being worked on for improvements. Thank you so much for bringing this to our attention and we promise we have been and will continue to work on improving that function moving forward!

For number 3, please uninstall and reinstall the app and make sure the Active Display is disabled upon reinstallation and you should be all set!

If for any reason our recommendations do not work, please reach out to us at reviews@itechwearables.com and myself and our CX team will do everything we can to improve your experience moving forward!

Purchased watch a week ago, no issues with either product until today. Watch stopped tracking and showed no information on the display for some time. I assumed it wasn’t synced with my iPhone, I checked the app it said that neither device was connected. I tried all logical fixes checked Bluetooth connection, uninstalled app, reinstalled it, etc. My watch display “restarted” and had resumed tracking but the app on my phone stated that the device was not connected. I have repeatedly tried to uninstall and install the app and also put the watch on the charger (the watch had approximately three fourths battery life). Is the app being updated and there’s been no notification or status report?

Hi!


Thank you so much for your review! I am sorry to hear about the experience you have endured. Please attempt to connect your watch through the APP first, allow all services, and that SHOULD remedy the connection issue and enable you to establish reconnection without any disruptions.

If not, please reach out to us at reviews@itechwearables.com and we will be more than happy to help!