Dear Destiny! Thank you for the feedback! If you have any issues with our cameras, please, contact us from the app or send the informationto support@ivideon.com. We'll be glad to help you!

Dear user, thank you for the feedback! We're sorry to hear you've faced those issues. We'll be happy to troubleshoot the issue with sharing the feed through the app and assist you in finding the solution - please contact us via the app (Main Menu-Contact us) or e-mail at support@ivideon.com.

Dear user, we are sorry to hear that you've encountered difficulties while using Ivideon. Would you please precise the model of the camera you are talking about? Can the camera be found in your local network on your router's interface or with IP scanning software whenever it has difficulties reconnecting to the service? When you are talking about the activity the camera does not catch, are you referring to the motion taking place in front of the camera but being missed in the cloud or local archive recordings? If so, please check the level of sensitivity set up for the motion detector of the camera. In case you are talking about the absence of an event on a certain trigger, please note that we have the following algorithm for events: a user gets a notification when a motion or a sound occurs. Then if there is no motion within 5 minutes and it occurs in the 6th minute or later, it is considered as a new event and a new notification is sent. If there has been a motion within 5 minutes then that is considered as one continuous event and a new notification would not be sent. The following period will be counted from the last event in the previous period, i.e. if there is a motion at 12:00 and a notification is sent then at the following event at 12:04 a notification will not be sent and the next event will be considered as a new one if it comes later than at 12:09. Also, concerning the larger screen, please note that in the horizontal orientation of your mobile device you should be able to see the live video from a camera, as well as its archive recordings in fullscreen mode. Please answer our questions by sending us feedback from the app (main menu → Help tab → Contact us) or via email at support@ivideon.com for further troubleshooting, we'd be happy to assist you!

Dear User, we are sorry that you experienced the unstable work of the system. Still, we would need some more details concerning the situation described in order that we could help you troubleshoot the issue. Please contact us via the mobile application feedback form (Menu → Help → Contact us) or write directly to support@ivideon.com e-mail address – we will be glad to assist you!