J.Crew 4+

We’ve come a long way, me & you, J.Crew, since I poured-over my dogeared catalogue at college back in the early ‘90s. Mostly about which one or two sweaters we could afford winter semester (khaki rollneck), and debating with my roomies which male model was whose.

The final intro of the APP hit me on the same level of that co-ed excitement!

With some letdowns, to be expected in a rollout. I’ve experienced repeated “hold errors” when I’m finally ready to pull the trigger on my full-price lady jacket. Neither color made it to my cart (even the pre-order) on any attempt. I checked once again today and ALL are now sold out, every size, every color. Also disappeared? All signs of my account, my history. It’s almost laughable. Fortunately, considering the breadth and depth of our shared history, I’m much too invested to give up on you now, J. Fall is approaching fast, and I’ve still got lady plans that require a specific jacket (alumni homecoming game in blue
w/cream trim). I’m holding out hope! I know you won’t fail me now.

So sorry to hear about the troubles you’ve had, but appreciate you taking the time to share your experience. If you’re still having issues placing an order, please give us a call at 800-562-0258 so we can assist. We continue to improve the app and we’ll be sure to share this with our team.

Overall it works very well. It’s about time J. Crew made an app.

Pros: Keeps you logged in and can link to face ID. Easy to scan through order history, rewards, account etc. Great sized images for products in the scrolling menu. The shopping menu to click between gender and garment category is very intuitive to use.

A few notes:
It would be nice to see all the sizes of an item when I click onto it. Having to scroll to anything above a medium is lame.
I can’t click to the linked promos on the home page. On the website when there’s a promo “up to x% off” it takes you to those items; in the app it does not.
I’d also like to see the color bubbles from the website incorporated into the app. The row of colors make it easier to shop than having to click into an item that has “5 Colors”. It doesn’t have to be coded to preview that color version item on the scrolling menu, but the row of colors will make it easier for me to scan through items.
Overall, eliminate unnecessary scrolling and clicks. It should be streamlined for the easiest use. You did a great job doing that on the account management/rewards side of the app interface. Incorporate some of that into the product side and you’ll be golden.

Appreciate your feedback and thank you for sharing your experience with us! Our teams are working on some enhancements and updates within the app and we’ll be sure to keep these things in mind!

I am a gold tier customer and buy clothes for the whole family regularly from this store. When I saw the app suggestion online, I didn’t hesitate to try it out. I played around with it for a few days and noticed a few missing items to make navigating easier: 1) children’s shoe sizes can vary so the drop down option to check sizing quickly should also appear when reviewing the shoe closely. 2) when reviewing an item there should be suggestions to pair items with others (available on the website). This is a great add-on for the store too. Finally, 3) when I purchased multiple items and they shipped separately, the tracking numbers were off (not an issue online). Overall, this is great as it has everything in one place and saves me some time!

Really appreciate your feedback and taking the time to share your thoughts. We’ll definitely keep your suggestions in mind for future enhancements as we continue to work on improving the app.