Put JACK Mobile in your pocket! The JACK Entertainment app is free, fun, and allows you instant access to your ClubJACK Casino and Racino loyalty programs on-the-go, as well as special mobile exclusive offers and promotions. This app lets you:
• View ClubJACK Rewards account balances
• See JACK Casino promos and restaurant info
• View upcoming JACK Cleveland and JACK Thistledown events & entertainment
• Receive special mobile offers and alerts
• Get general information and directions for all JACK Casinos and Racinos
• For VIPs, you can use the app to request your vehicle from the casino valets

This application is for entertainment purposes only. No prizes or other items of value can or will be awarded based on play.

Download the JACK Mobile app today! It's easy as 1-2-3.

What’s New

Version 3.0.34

The newly redesigned JACK Entertainment allows you instant access to your ClubJACK Casino and Racino loyalty programs on-the-go, as well as special mobile exclusive offers and promotions, live entertainment schedules, dining reservations and much more. For ClubJACK members, the experience is even better. Log in to view ClubJACK Rewards account balances, points, comp dollars and personalized offers. The app can also be used as a virtual player’s card to connect to your favorite slot machine.

Ratings and Reviews

3.9 out of 5
22 Ratings

22 Ratings

cizzle96 ,

My fellow minorities

Dear my fellow minorities and middle to low class folks. Please stay away from this establishment as you are worth nothing to them. I myself am an minority who was a K member until they decided to move me down to an A member after the new year. No matter how long I was there I could never get one host to come greet me as I witnessed various non minority guests being greeted by various hosts and even my assigned host countless times. The only way I could get her to me is if I were to text her and she really did try to avoid me at all cost (I guess big black men scare her or something)? Do not fall for their promotions or whatever it is they are offering you as it’s just a ploy to get you in there and spend your hard earned dollars. If this is just a night out then by any means have fun but be careful. I could never get an answer on how come my host would never greet me after spending hours in there as a K member when that is one of the perks but I really do believe being a minority has some sort of play in that. Do what you want with this information but please do not let them drain your wallet this goes for minorities and non minorities Sincerely,
A minority college educated business (finance) major who knows how the marketing game works.

Unadulterated Truths ,


I downloaded the app a few days ago and it works well as a concise platform to view my offers, comps, and all casino promos. I had an initial problem logging in (server could not locate my account), but tried it a second time and got in easily.

I tested it real time in the casino against the kiosks and against info from the pit bosses and all info matches up in terms of player point accumulation.

The only thing that I could possibly "nitpick" about would be the refresh rates. There is a noticeable delay (t < 30s) in data update times from the servers to the kiosk versus the servers to the phone app. There are a number of factors that could influence update times such as data plans, service provider coverage, wifi strength, etc. so it is not a significant deal breaker.

Matt283747492 ,

Broken Login Functionality

The mobile app is very slow to open and load. Once it loads, the login feature does not work. It will either spin continuously or throw an error message stating the JACK server has experienced an issue.

The other parts, information sections, are also slow to load. This makes no sense to me considering that this is simple text & image.

I suggest alpha and beta testing apps before release. Deleted from device til further notice.


28.3 MB

Requires iOS 8.0 and watchOS 4.0 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating
Gambling and Contests
Frequent/Intense Simulated Gambling
Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
This app may use your location even when it isn't open, which can decrease battery life.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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