Jackpocket Lottery App 17+

It meant a big deal to me that I could trust this app an it is a legit company I have gotten my money back into my account when I won and nothing negative has happened with them having my bank info other than me losing a bunch of money sadly!!! I wish I could win good an tell you how that works in a review but that has yet to happen other then $2-8 I could tell you the money is instantly into your playing account online an you can take it off an put it back into your bank account, but if you win more then that I am not sure how it works how legit it is etc.. I would also pix YOUR OWN NUMBERS u win more what’s great about auto pick here is you can see the choices they gave you & decide to delete whatever plays you don’t like an keep what you like! You aren’t stuck paying once you want to play them! It’s better then in person the fee is worth it for all this!
I’ll let you know what happens when I win an how that works out in a review too!
Best of luck to you all

Hey there! Thank you for your feedback. We love to hear that you're loving the app! We hope to see that winning review soon! Good luck!

The app is well designed and intuitive to use. I’ve won a few lower prizes amounts and was immediately credited the winnings. No problems there. 8 days ago I won a prize just over the maximum allowed to redeem electronically. The ticket must be mailed in or presented in person at the local lotto office to claim a prize. That’s a lottery requirement not Jackpocket. If you win an amount over that maximum claim amount, Jackpocket emails and texts you about the prize. The email also includes a form to fill out to have your ticket mailed to “right away”. Still all good. I filled out the form shortly after receiving the email and have not received the ticket or tracking number for the ticket (promised when filling out the form). It’s been over a week, I’ve emailed support, and haven’t heard anything. Where is my ticket?

Edit: Rating updates from 1 to 3. Although I never received a response from support, the ticket was mailed by an individual to me right after I posted this review. I do wonder: If this was a much larger prize, how do you follow up if it never gets mailed? If the local person that picked up that ticket has a ticket worth a lot of money, what happens if they don’t send it/keep it?

Hi there! We're so sorry to hear about your experience. Can you please reach out to our customer support team by emailing support@jackpocket.com, so that we can dive into this for you, if we haven't already helped you.

Cheers!

Was enjoying this app after being invited by a friend until I received an email almost a WEEK after I joined saying my account was suspended due to “failed funding attempt” for an amount that I didn’t even try to fund? They won’t suspend my account until I pay back the amount that I “owe” them for this failed funding. When I contacted support about the situation I was told to look in my “funding history” where I found 1 inquiry that said funding had failed for a completely different amount (the amount I was planning to fund my account with) because my bank does not allow me to use a debit card for lottery. Simple fix, I added my bank account by routing and account number and was able to fund that amount instantly. My concern is if the funding FAILED (meaning it did not go through, in my experience) how do I OWE money? Especially an amount I did not try to fund.
#2 if this happened the day I opened my account and added money for the first time why am I being told I “OWE” money a week after this supposedly happened and AFTER I won close to $100 playing on this app? If someone supposedly “owes” you money why continue letting them buy tickets? Why did the “owed” amount not get taken out of the funds that were on the account? I don’t think it’s right that I would have to “pay back” money that I did not even spend or deposit.

Hey there! My name is Kristen and I would love to communicate with you through our support email. I had previously sent you an email with more information regarding your account. If you did not receive my email, please check your spam folder as our emails may be filtered there. Please reach back out to me and I would be happy to assist you further!