Jimboy's Tacos Rewards 4+

The app keeps track of your Jimboy’s purchases. When the total reaches $100, it sets a $10 credit and resets the counter. Too bad the whole process is pointless. The employees don’t know how to apply the credit so I never get to use it. I’ve had this same experience at a couple different locations. No luck. It would be better if they just lowered their prices. I am inclined not to go to Jimboy’s now because of this annoying app.

I’m willing to change my review if they can tell me what I’m doing wrong. My review is based entirely on the app! Not their food or service!

I absolutely LOVE Jimboy’s food!, but the app is so frustrating! I almost always get the same thing since I don’t get a chance to eat there too often. I get the two (beef) enchilada combo plate. I ask for extra rice as my sides instead of the beans & salad. On the app it’s MAKING me select three sides though before I can add it to my cart. So I just pick rice for all three. Then I go to checkout & it says I selected one too many items & to please delete one. Problem is there is no way to do this that I can see. I don’t know if I’m doing something wrong, or if it’s the app. 🤷‍♀️ Again, I LOVE their food! I’ve never had any problems with the staff either. When I order inside they do a fantastic job! It is just the app that I’m having issues with. I have a toddler, & sometimes it’s just easier to pop in for a pickup order real quick when she’s in a mood, than it is to wait for it in store. Thanks for letting me vent.

Food is great. App is just ok and it seems like every time I use the app, it takes 10 minutes for my mobile orders to make it from app submission to being received by the store. And it doesn’t seem to matter which store I go to. They all have this delay. Maybe their system only checks for new orders every 5-10 minutes or so? Crazy. If this can be fixed, it would be perfect. Well, it would be perfect if you added in the ability to clearly request things like “extra Parmesan” on my tacos. There’s just a checkbox under options that says “Parmesan”. Not extra or “no”. I’m checked it thinking it meant extra since it’s right next to “add this and that” other options but ended up with NO parm on my tacos. 😂