Togo's Sandwiches 4+

I have had a great experience when ordering for pick-up at my local store (Lake Forest,CA). However, the only issue I have run into is that if you order let’s say a #3 Turkey and cheddar. When making your selections cheddar is not an option under the cheese area of the order - just Swiss, Provolone and Pepper Jack . Which in theory would be fine since the sandwich is stated to be a turkey and cheddar sandwich which would lead one to believe that cheddar is assumed. However, because there is also not an option to choose “no cheese” if you don’t select one the 3 cheeses listed (none of them being cheddar) then the employee doesn’t put any cheese on the sandwich. So, there either needs to be an option to select cheddar with the other cheese selections and/or an option to select no cheese. Thanks for reading.

I ordered online for curbside order at 6:14 and they said my order would be ready at 6:29. I thought I would be smart and ordered in the parking lot at my job in American Canyon to pick up in Vallejo. I got there at 6:30 and waited in my car for 10 mins. Nothing happened so I went in to ask for my order. I got the “I’m sorry we got busy all at once” speech and I’m gonna make your order right now. So I still had to wait for 2 customers inside the store to get their orders first. Smh so what was the point of ordering online and evening filling out the description of my vehicle? So it’s like 6:50 now she gives me my order and I specifically asked her “both sandwiches have CHEESE AND AVOCADO right?” She said yes all your order is there....NOT! Omg I got home and my pastrami (fav) did not have the cheese that I paid extra for...so annoying!! Will not order online here again 😡👎🏼

As always the sandwiches are very good. My favorite sandwich makers. However, this location (Carmichael,CA) has messed up four times on four separate occasions, all on line orders. Once, they said they didn’t receive the order, Twice, they were out of Pastrami (the majority of my order) and were running really late if I wanted to order another item. Third, they didn’t have the bread for two of my sandwiches and they didn’t even call me and let me know. Four, I ordered and pick up time was an half hour (not an issue) , but when I got there they were just starting to make the sandwiches and it would be a few more minutes ( 15 minutes as it would turn out ). Not a I’m sorry for the wait or offer to compensate or anything. This is the last time I order from this location. I will go to the Togo’s store on Greenback Ln. in Citrus Heights who have never let me down!!