Checkers & Rally's Restaurants 4+

You can’t order the same meals on the app that you can get in person. For example, I can’t redeem my free funnel cake fries because although I have the reward, funnel cake fries aren’t even available in the app. Also. You can’t order as many combos as you can through the drive thru. This is really inconvenient, because you have to individually build a combo meaning order everything a la carte or compromise by getting one of their featured meal deals which I don’t always want. Instead of ordering just a combo through the drive thru. However, I like the amount of rewards you get, and they’re actually kinda worth it. Would love to see some sort of menu update, I love the funnel cake fries and I like getting the double fry burger combo. The food I get is always good. Never really had a bad experience. Just have bad experiences using the app.

I’ve ordered from the Checkers app several times in the past. For the most part, I’ve had good experiences. The past two, however, have not been. A couple of weeks ago, I had a reward for a free cheesecake sundae. I added it to my mobile order. At the ordering board, I was told to pull to the window. At the window, I was handed my order minus the sundae. Very rudely, the lady said their ice cream machine was down so they took it off my order and I’d be refunded. I was never offered a substitute. I also never received the refund (new reward). Just now I ordered again from checkers. This time I used a free milkshake reward with my food order. Once again I was very rudely told my milkshake was taken off the order because the ice cream machine was down. I wasn’t offered a substitute and told if I wanted a drink, I’d have to pay for it. I explained that it was a reward and that I didn’t get my reward back the last time. I handed my food order back to the lady and asked for a refund. They said I’d have to cancel the order in the mobile app because they couldn’t do it. I then went to cancel my order, but couldn’t. I was charged and it was in my order history. Maybe other locations are better, but I’d avoid the Tifton, GA location.

I was in Radcliff, Kentucky did the whole mobile order thing which should make me “skip the line” and went through the right lane to obtain the food first I was told to drive to the other lane which is only for DoorDash or online delivery orders , waited 25 mins just to get to the other window again just to be told my food was given out to the car in front of me which was an actual DoorDasher… THEY WERE NOT BUSY btw I got there at 12 am left at 1:15am still don’t get my order correct nor did they ask me to refund my order because if the long ahh wait the manager wouldn’t even speak to me directly kept having the kid that had no idea what they’re doing to continue to talk to me … at the end of the time me being there I am had to demand and tell them my order had two drinks on it and allow them as well to have my phone to see what I ordered. They really need to get it together ASAP! Very much drug users if they can’t work a simple drive through like rally’s… will be talking to corporate about this I was discriminated against because I’m young they thought it don’t matter she can wait and that’s not okay. For anyone to deal with none the less a person on break at work.