Checkers & Rally's Restaurants 4+

I’ve ordered from the Checkers app several times in the past. For the most part, I’ve had good experiences. The past two, however, have not been. A couple of weeks ago, I had a reward for a free cheesecake sundae. I added it to my mobile order. At the ordering board, I was told to pull to the window. At the window, I was handed my order minus the sundae. Very rudely, the lady said their ice cream machine was down so they took it off my order and I’d be refunded. I was never offered a substitute. I also never received the refund (new reward). Just now I ordered again from checkers. This time I used a free milkshake reward with my food order. Once again I was very rudely told my milkshake was taken off the order because the ice cream machine was down. I wasn’t offered a substitute and told if I wanted a drink, I’d have to pay for it. I explained that it was a reward and that I didn’t get my reward back the last time. I handed my food order back to the lady and asked for a refund. They said I’d have to cancel the order in the mobile app because they couldn’t do it. I then went to cancel my order, but couldn’t. I was charged and it was in my order history. Maybe other locations are better, but I’d avoid the Tifton, GA location.

I usually do the drive through to order, but tried the app ordering today. The app could be better (but maybe I just need to get used to it). My order was fine, except I ordered a small on the combo, but my drink was the large at least. The restaurant I visited is not set up to go through the “pickup “ lane. The gal inside had to practically hang more than halfway out her window and I nearly had to crawl across the middle if my car to take my bag from her. Heaven forbid if she accidentally dropped my drink — it would have been all over the inside of my car. The lady was very kind, however. Both , my fries and sandwich were less than even lukewarm. Let’s not forget there were no napkins in the bag either. I would have done better just going through the drive through rather than going through the app. With all that said — I prefer you over most of the other fast food options. Perhaps someone could contact McDonald’s and work out the process of setting up a more user friendly app and change the pickup method. I’ll be hard pressed to use the app again unless something changes.

I ordered my food through this app and it said that it would be ready in around 3 minutes. First of all, just within the app, it’s so hard to navigate and find your pending order and it’s status. Next, when I get to the restaurant, there’s no direction on where to pick up, so I went through drive-thru only for them to tell me that my order wasn’t placed and that I needed to wait 10-15 minutes to receive the order. So I waited for 15 minutes and tried again and this time a different lady told me that they still hadn’t received my order and that I needed to wait another 10-15 minutes. So of course, I waited for another 10 minutes, hopeful that they would receive the order. I even tried checking the app and it said my order was already completed, so I went up to the counter to see if they had the order. Again, it wasn’t placed.

Thankfully, the manager came and verified my order status, and gave me my food. But it is absolutely absurd that after half an hour the store was not able to receive my order. I made sure it was right place and everything, it simply just didn’t go through so don’t bother wasting your time downloading this app.