Black Rock Coffee Bar App 4+

I’ve been going to black rock for one year and a few months and I’ve loved it . I used to go to Starbucks a lot not gonna lie but not anymore ,black rock coffe is the best , they have so many drinks to choose and etc.. For the people who haven’t tried Black Rock you guys should definitely try💕💕

I used to love BlackRock but the environment and quality has changed a lot in the last 2 years. I noticed this especially after they changed their system and app. I went in to get a free coffee after my app “stamp card” was full. When I went in, the employee told me that they changed their app. That was a little weird but didn’t bug me in the moment so I just downloaded the new app and made my order. I asked if they would convert the points to the new app so I could get the free drink. They “converted” the points and then told me that I would have to get 2 more orders before I get a free one. I immediately showed them the previous app and how it told me that I have a free coffee. The part that hit me the most was not the money or the benefits that I lost. After I showed the employee the issue, they just looked at me with a cold face and said “nope the new app says you need to buy 2 more”. This shows a lack of honesty and integrity from BlackRock overall, not just that, but also the quality of the service. This wasn’t just a one time that the service seemed depleted. It doesn’t feel as friendly anymore like it used to. It’s a bummer for sure.

This is probably the biggest L of blackrock, no where close to being a net positive.

1st issue - it use to be 10 purchases(did not depend on what size you purchased) would get you any size drink free, that has changed and cost you double for “any size” drink via the app

2nd issue - your “bolts” expire after 180 days(before the app your drinks would never expire)

3rd issue - lots of cases free drinks do not transfer over to the app using your phone #

The app is more of a way for the company to squeeze every penny out of you to make sure you keep coming back.

I know people that have lost over 25+ drinks because of this switch, I’ve personally lost 3 that I yet been compensate for.

Why make your system so complicated to understand, ooooo my “bolts” are about to expire let me get my calculator out to figure out how many I need for a free drink🤓! Simple BR use 1-10 points.

I’ve spend well over $1000 on YOUR coffee and this is how you repay long term customers, by providing a half baked app that was created to scam us and increase your cash flow. Give me a break, I would much rather go to Country Coffee than support this hot trash.

I wonder if BR will respond to this, probably not…