White Castle Online Ordering 4+

Love the app because you’re allowed to make a whole meal with coupons - sack of 10 and chicken rings for the win.

Would give 5 stars but Apple Pay doesn’t work despite reinstalling also auto decline on credit cards that I have swiped in the store. Some locations don’t even start your order until you ask for it. Makes me feel grateful that I couldn’t pay in advance because sometimes I can’t just sit and wait. It would be nice for the transaction to be as contactless as possible for everyone’s protection.

So seriously this app the best I’ve been a craver for 20 years, I even take people who are from out of state to white castles hoping they get the itch like I do. I’ve got the sweater, the mugs all the old toys (remember when they used to give those out??) i’ve won several white castle eating contests, and generally really really really just like this company. They’re not publicly traded, and it shows. This is mom and pop at the highest level. In regards to the app, there is some misgivings about it like accidentally deleting a coupon, but your customer service when you call and have a problem with the app is dynamite!! I couldn’t believe how easy it was to correct mistakes, and this was during the holiday season. When everyone’s kind of crabby with you. They were not. For that White Castle, I thank you. If you don’t have this app, and you enjoy eating their food, download it. I highly recommend it

APP was easy to navigate. Was able to get my order in quickly.

I did a pick up order and paid online so that I would NOT have to wait in the the drive thru and here I am waiting in the drive thru!!!!!!! There was an employee standing with the door open smoking and yelled “drive thru” at me as I was getting out of my car, and I said I’m just picking up an order, “go to the drive thru” is the response I got. Super AGGRAVATING!!!!!! I understand not all places are open right now, and it’s great they’re trying to keep everyone safe, BUT if I can’t pick up inside it shouldn’t be an option on the APP!!!!!!!!! I’ve been sitting in the drive thru, for 5 minutes and haven’t moved!!!! By the time I get to the window my food which was supposed to be ready 3minutes ago is going to be cold.