White Castle Online Orderin‪g‬ 4+

Love the app because you’re allowed to make a whole meal with coupons - sack of 10 and chicken rings for the win.

Would give 5 stars but Apple Pay doesn’t work despite reinstalling also auto decline on credit cards that I have swiped in the store. Some locations don’t even start your order until you ask for it. Makes me feel grateful that I couldn’t pay in advance because sometimes I can’t just sit and wait. It would be nice for the transaction to be as contactless as possible for everyone’s protection.

So seriously this app the best I’ve been a craver for 20 years, I even take people who are from out of state to white castles hoping they get the itch like I do. I’ve got the sweater, the mugs all the old toys (remember when they used to give those out??) i’ve won several white castle eating contests, and generally really really really just like this company. They’re not publicly traded, and it shows. This is mom and pop at the highest level. In regards to the app, there is some misgivings about it like accidentally deleting a coupon, but your customer service when you call and have a problem with the app is dynamite!! I couldn’t believe how easy it was to correct mistakes, and this was during the holiday season. When everyone’s kind of crabby with you. They were not. For that White Castle, I thank you. If you don’t have this app, and you enjoy eating their food, download it. I highly recommend it

Placed order thru app. Paid. Order to be ready at 1:35. I arrived with three people in line , at the counter. I thought it would be easier to grab and go rather than sit in the drive thru. There was one employee manning the grill, fryer, drink station , drive thru and walking. We could not see her mike and thought she was ignoring us as she would not answer us. One person left. So would I but my order was paid for. Two more came in but also left. By the time she acknowledged me she said the order did not show up on her computer. It’s now 2:00. Forty five min after the order was place and 30 min. After I arrived. I had to show the order confirmation. To which she responded “that don’t mean a thing” it’s not on my computer. Read me the order. And I’m being polite in my reiteration if the service. I understand the frustration but don’t dish it to your customers because employees didn’t show up. App is being removed. I’ll never eat a White Castle ever again.