Works great! Only thing is I wish this app allowed you to apply a team member discount. I am a Joann fabrics employee and the one thing I really hate about my work is that their app (the store app to shop on; this app I’m reviewing) won’t allow us to add that. Everyone else that is a healthcare worker, or a veteran/military member, heck even Girl Scouts! They can link their discount but the team members can’t. Sometimes stuff online isn’t available in stores at most locations and I just wish it worked. Other than that, the app is great and I love it! I sometimes wish they shipped stuff in boxes with fragile smaller things BUT THAT is not related to this app specifically 😅 more so the distribution center themselves bc I’ve received so much broken from ordering online. If only we were allowed to ask if it could be shipped in a box prior to submitting an order. It can be annoying having to return something we waited 2+ weeks for to come in the mail, to arrive broken and completely unusable and have to return it to a local store in person (where you can’t find the item in store to begin with) 😅 but like I said that is not the apps fault; wish we could just edit that as well as apply a team member discount online.

The convenience of being able to see all the coupons available and the availability of items at nearby stores is great, no complaints there. My issue is that I will select something to go into my cart at a pickup that isn’t my usual store, and if I don’t check out right away, when I go back to continue shopping, it switches it back to my main store. If that item wasn’t available at my main store, it switches to shipping. I have ended up having coupons voided and even paying more because of shipping as a result of this. And I always forget this happens (after over a year, why would this glitch still be a thing, right?) and so I don’t check before I purchase (because in any other app, why would I need to) and then I have to wait longer than I wanted for an item (shipping) or I’m stuck picking up at multiple locations (when I’ve continued adding things to the cart for a different location so the last item I added to went to the selected location but everything on the cart shifted to picking up at the nearest location to me or to shipping). It’s more than a minor inconvenience and I don’t understand why Joann’s app does this. I have an easier time shopping with competitor apps, and it’s a shame, because I actually really like shopping at Joann but this obstacle has me shopping elsewhere most of the time now.

I have walked away from my computer several times and bought nothing because I was so frustrated with the app and accessing the website on a PC is not any better. It won’t give you a quick preview of the item description. If you click on the item to see more details and then hit “continue shopping” it takes you back to the home page rather than back to where you left off. If you had narrowed a search for a specific group of products you have to re-enter the search terms all over again. When you actually click on something with an intent to purchase you really need to double check what the app put in your cart. I ordered one can of spray adhesive and got 7 cans shipped to me. I took them back to the store and they would only give me store credit which the app apparently doesn’t recognize. When you call customer service regarding an issue with a refund, they give you a long recorded diatribe and then hang up on you or ask you to leave a message and don’t return your call. I have been a loyal Joann customer for decades. The sales have always been great but this new level of inattention to customer service makes me not want to shop at Joann. It takes me no less than two hours to struggle with the app to place a moderate sized order.

I bought a set of markers for Christmas, and when I put them in my cart it told me ships in 2 days or something. When I purchased it, it didn’t even show up in purchases. I had to then email them when the item never arrived. They gave me a link to my purchased item, and it said back ordered. When I asked them to cancel the order they said they can’t cancel orders! What??? This is so weird. You can buy it with poor information but can’t cancel it in the app. I had to escalate the issue then finally they canceled it. It took more than a week for my refund and the whole thing was loaded with confusion through the whole process. The issue is beyond the app - they need a user experience audit and take a look at the entire purchasing journey through the app. They need more up to date info on the item page. Waaaaay more info generally on the fabric you’re looking at. I can’t buy synthetics and that’s mostly what they have. It would be great if they had details about what the fabric feels like, drapes like, stretch, etc. And allow people to cancel orders they no longer need, or that won’t arrive in time. It should tell be so painful. It kind of feels like a trap if you can’t undo something you did not knowing any better. This is coming from a user experience designer.