John Hancock Vitality 12+

Good motivation

I like the vitality program since it rewards me for things I already do. It’s good motivation to stay on track with my workouts and other healthy activities. I do wish I could link from other apps besides the ones currently offered. For example, I have a fitness tracking app I like much better than Polar flow, but I can’t link it directly to vitality to earn points. Likewise I use a different mindfulness app (not headspace) so I can’t get credit for time spent meditating.
The other issue I’ve had with the app is login problems. My account gets locked and then I have to go find my policy number and call in to get it unlocked.
So overall I like the vitality app, I use it almost every day. With a few enhancements it could be 5 stars.

This app used to be great

Update:
This app has been working so much better since the most recent update and it looks like all of my previous issues have been addressed and fixed.

I have been using this app for 4 years and it used to work perfectly. Over the last 6 months however everything has been going downhill. The app has stopped giving me credit for half of my workouts and won’t show any of my points accrued over the last month to go toward my Apple Watch payment. I have been on the phone with customer support way too many times over the last couple of months and it just seems like the app is having one problem after another. I have loved the program and have told a number of people to join because if it but I expect the app to work better than it is right now. Please fix this so I stop getting charged incorrectly for my Apple Watch.

Developer Response ,

Hi there, I'm sorry to hear you're not seeing your points award as expected. I see you've contacted customer service several times, and I wanted to let you know we take your feedback seriously and will look into any open cases where activity is not syncing properly. Please let us know if you need anything else at this time. -JM

Workouts don’t always load

App is cool and helps with motivating me to stay active and engaged with my goals.

My only gripe (I even emailed the dev on this) - if you do multiple workouts during the day (ie. run, walk, wrestle, cross train, etc), the app will only register one of the many workouts (seems to only register most recent for that day). Why this is a gripe, your spins (give you points and gift cards - which is awesome!) and points needed not to physically “pay” for your Apple Watch depend on the app registering your workouts correctly. The dev advised I just delete the app and reinstall. This will be round 2 of doing that, but that hasn’t entirely fixed all the missed workouts (it did get some of them).

Devs - fix that issue, and you have 5 stars from me.