Power of Vitality 4+

Our school district recently moved over to this from Go 365. After using it for about 2 1/2 months now, I can say I’m not super impressed.

I have had to delete and re-add the app twice now because it simply wouldn’t open up. I’ve tried with both face recognition and entering credentials and have had the same issue. Upon opening, I would just get a spinning wheel for a very long time, so I would just give up. Deleting and adding it again does work for a while.

Also, at various times, certain things don’t work within the app. Today, I tried to add a new goal, but I was unable to. The message said something about “retrieving information” and to try later.

In Go 365, there were always challenges for the opportunity to gain more points. There have been none added in this app.

I think this app has a lot of potential, and I hope it will get better in both ease of use and more opportunities to gain more points.

We are sorry to hear that your experience with the Power of Vitality program has not been positive. We will be happy to address any issues you might have via email. You can email us at wellness@powerofvitality.com. Kindly include your phone type, OS version, app version and if possible, a screenshot of the error in your email.

Every time I open app it doesn’t realize I’ve already completed the Initial getting started slides. Each login I have to do this. It doesn’t capture my Shapa weighs in only the first day I setup app. When I watch a video or read an assessment it doesn’t show the green check mark or removes checkmarks from assessments I’ve completed. This app/website was not ready it needs major updates. I work at a large engineering firm many of us don’t think we even have a chance at earning enough points some have given up and have communicated this to our HR dept how displeased we are with the new updates please resolve the issues and when customers submit technical service requests thru app acknowledgement would be nice. Future improvement when using app program the Dynamic Island to see the total points refreshing so user doesn’t have to constantly pull down to refresh points.

We are really sorry to hear about your recent experience with the Vitality program. We kindly ask that you email us at wellness@powerofvitality.com with any concerns or suggestions you might have. Please include screenshots of the errors you are referring to in your response, and we will address them as soon as possible.

My company recently switched to Power of Vitality to track eligibility for incentives involving our health insurance benefits. It’s been nothing but frustration.

I am constantly asked to log into the system while going through my app (after I’ve already logged in). Once I’ve typed in my information for access, the app opens anew to the homepage and I still don’t have access to my own tabs.

I read through app reviews when it constantly urged a login, thinking it might just be me. The interface doesn’t even allow me to change my log in preferences, because it requires “verification of the password” (another login) before the preferences are saved. Unsurprisingly, after putting in my information again again again, the app opens as if I’m starting an entirely new session. No preferences are saved. The cycle continues

Hi Rachel, we'd like to work with you if we can to improve how Power of Vitality performs. Can you please email us at wellness@powerofvitality.com with a recap of these issues so we can try and address the root cause?