Accolade, Inc.

Name: Accolade, Inc.
Rating: 4.8 (37356 reviews)
Author: Accolade, Inc.

Health & Fitness

Free · Designed for iPad

37K Ratings
Ages

13+
Years
Category

Health & Fitness
Developer

Accolade, Inc.
Language

EN
+ 1 More
Size

248
MB

Personalized Healthcare focused on integrated access to benefits and clinical guidance right from your phone. Your Accolade Health Assistant® now adds our best-in-class virtual urgent and primary care physicians. You also gain access to our own therapists and medical specialists right at your fingertips. Our goal is to provide you with the best whole-person care in a way that meets your goals and your schedule. * Message your health assistant securely, with an easy way to connect by phone if needed * Get answers to coverage and benefits * Speak to a physician virtually 24 hours a day * Connect with with mental health providers * Get a second opinion with access to our nation-wide specialists * Ask your health assistant for help finding a nearby local physician or facility * Get answers to your questions regarding your healthcare bills * Use the Accolade virtual wallet - share cards with your doctor right from the app * Also use your prescription benefit card from the app Don’t have an Accolade Health Assistant® yet? When you send your first secure message from the app, you’ll be assigned a dedicated health assistant for your entire family. Your health assistant gets to know you and understand your needs and goals. They will help you make the best decisions for you and your family.

Ratings & Reviews

4.8

out of 5

37K Ratings

Lifesaver
08/15/2018

KMFG12
Last year I was diagnosed with Breast Cancer. I am happy to say I am for the most part on the other side of my illness and on the road to recovery. The services Accolade provide were in my opinion Lifesaving!!! As you could imagine, getting my diagnosis was scary and shocking. I had no idea where to start. I did not want to just start researching on the internet and risk getting bad information or how to process all the obstacles around my illness and treatment. Accolade provided me with a team of support. I spoke with nurses and medical billing experts that guided me through every question and really provided great emotional support. They really gave me the support and attention that I needed and felt like an extension ofof my closest family and friends. I felt safe and reassured ina regular basis. Even now, as I continue to deal with overwhelming insurance claims, my Accolade rep Allison has been so thoughtful, caring and attentive. This service is a major benefit and I am so grateful I had the people and the service in my corner during this time!
Lifesaver
08/15/2018

KMFG12

Last year I was diagnosed with Breast Cancer. I am happy to say I am for the most part on the other side of my illness and on the road to recovery. The services Accolade provide were in my opinion Lifesaving!!! As you could imagine, getting my diagnosis was scary and shocking. I had no idea where to start. I did not want to just start researching on the internet and risk getting bad information or how to process all the obstacles around my illness and treatment. Accolade provided me with a team of support. I spoke with nurses and medical billing experts that guided me through every question and really provided great emotional support. They really gave me the support and attention that I needed and felt like an extension ofof my closest family and friends. I felt safe and reassured ina regular basis. Even now, as I continue to deal with overwhelming insurance claims, my Accolade rep Allison has been so thoughtful, caring and attentive. This service is a major benefit and I am so grateful I had the people and the service in my corner during this time!
When one is in a pinch...
03/27/2019

panterabl1
When you cannot understand the claims, having difficulty with a pharmacy, need a listening ear, it helps to chat or talk on the phone with them. If you can’t find the right doctor, they will find some more to recommend. Had a problem with my pain meds with a known pharmacy and was delayed to receive for nearly weeks. First it was my physician and then it was the insurance holding things up. Finally, I spoke to Accolade Nurse and she suggested in asking them for a week’s worth. The pharmacy quickly filled it for me. Little tricks you learn from them and what to use when you need to ask billing departments, etc...it is a great tool and people to have.
When one is in a pinch...
03/27/2019

panterabl1

When you cannot understand the claims, having difficulty with a pharmacy, need a listening ear, it helps to chat or talk on the phone with them. If you can’t find the right doctor, they will find some more to recommend. Had a problem with my pain meds with a known pharmacy and was delayed to receive for nearly weeks. First it was my physician and then it was the insurance holding things up. Finally, I spoke to Accolade Nurse and she suggested in asking them for a week’s worth. The pharmacy quickly filled it for me. Little tricks you learn from them and what to use when you need to ask billing departments, etc...it is a great tool and people to have.
The app is incredibly buggy and barely useable
Mar 10

tjkelman
The app always requires me to log in twice for some unknown reason. Enabling FaceID or the PIN does absolutely nothing - the app just ignores those and goes straight to email/password login. The messaging portal is so bad - I’ll tell it that I want to keep the conversation going (otherwise the current conversation will be archived after a week) and it will replay “are you sure you want to close the conversation?” no matter how many times I try to keep the conversation alive. I have to close the app at that point otherwise I’m just stuck in a loop. The list of problems with this app is endless…I’m very suspicious of all these five star reviews, such as one on Sept 22nd where one person is incredibly frustrated that the app keeps crashing on them to schedule an appointment, but rates it five stars. There’s no chance everyone else is that happy with this dumpster fire of an app.
The app is incredibly buggy and barely useable
Mar 10

tjkelman

The app always requires me to log in twice for some unknown reason. Enabling FaceID or the PIN does absolutely nothing - the app just ignores those and goes straight to email/password login. The messaging portal is so bad - I’ll tell it that I want to keep the conversation going (otherwise the current conversation will be archived after a week) and it will replay “are you sure you want to close the conversation?” no matter how many times I try to keep the conversation alive. I have to close the app at that point otherwise I’m just stuck in a loop. The list of problems with this app is endless…I’m very suspicious of all these five star reviews, such as one on Sept 22nd where one person is incredibly frustrated that the app keeps crashing on them to schedule an appointment, but rates it five stars. There’s no chance everyone else is that happy with this dumpster fire of an app.
Compassionate, patient advocates
09/16/2020

ViviJKR1999a
I can’t praise this service enough. Just when I think I fully know all they can do for me (I have spoken to their nurses about questions, chatted and spoken with their claims folks for help explaining benefits and disputing my claims); today I had a question that required me to circle back and call a doctor’s office and I thought “sure, let me do that” but NO. I didn’t *have to*. She set up a 3 way call and she did the assertive no bs talking with the doctor’s office to get my problem sorted for me while I just listened. It can be so hard to advocate for oneself with doctors sometimes and the folks at accolade do it for you. I’m so thankful for a service like this.
Compassionate, patient advocates
09/16/2020

ViviJKR1999a

I can’t praise this service enough. Just when I think I fully know all they can do for me (I have spoken to their nurses about questions, chatted and spoken with their claims folks for help explaining benefits and disputing my claims); today I had a question that required me to circle back and call a doctor’s office and I thought “sure, let me do that” but NO. I didn’t *have to*. She set up a 3 way call and she did the assertive no bs talking with the doctor’s office to get my problem sorted for me while I just listened. It can be so hard to advocate for oneself with doctors sometimes and the folks at accolade do it for you. I’m so thankful for a service like this.

An app update to enable a more cohesive and personalized member experience across feature areas and part of our commitment to continuous improvements that empower members throughout their healthcare journey. - Bug fixes and performance improvements

Version 15.4.0

Nov 4

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics