Lyra Health 12+

Amazing! Wish I found them sooner

I love this app. I am fortunate that my employer covers the costs through my insurance but it is worth it regardless. I have an amazing counselor who truly listens and dives into providing me the best care possible. She sends me videos to help me get through the issues I did not realize I had in a format that is best (post meeting) along with our sessions. You have the option to put in what you are looking for and see the counselor you would potentially have and their allocates so you know what your getting before you start. You even have the option to switch if you feel the need. I will be using the family counselor feature next and a counselor for my teens. Mental health is important! And we need to learn how to speak on it and this app has helped me find someone help ME get through my anxiety, depression, and mental health crisis.

Lyra is Terrible

My experience with Lyra as a mental healthcare provider has been miserable. First of all, the homepage doesn’t load half the time. The first time I tried booking a therapist was during the height of the Pandemic, so there were all sorts of scheduling issues that resulted in me never seeing a therapist. More recently I decided to seek help through Lyra on their website and received error notifications whenever I tried to schedule an appointment. I received no further confirmation of any appointments being scheduled but couldn’t book a therapist because of a ghost appointment. couldn’t access any of the messages my counselor sent me, never received any help after reaching out to support, and ran into the same functionality issues on the app as the website.

TLDR: any reviews that put Lyra in a positive light at all are botted or the minority of people’s experiences. Lyra wasn’t able to help me after repeated attempts because the service as a whole is simply broken. I would put money on Lyra inadvertently killing people from how unusable it is as a service. Maybe my experience is purely individual…but I think your boss wants you dead with Lyra as a provider.

Developer Response ,

We're sorry to hear you've been experiencing trouble with the Lyra Mobile App. Our Lyra client support team would like to help! Please reach out to care@lyrahealth.com. We look forward to assisting you. Thank you.

Beyond Impressed

I’ve used other virtual therapy-based apps and platforms before (BetterHelp and Talkspace), and without question Lyra has been the most effective and best experience. Beyond the fact that my therapist is truly skilled at listening, understanding, and showing compassion — she’s also great at making sessions effective & moving me towards actual though/belief/behavior change (something I gather is a focus with Lycra’s coaching and therapy setup). Lessons are pertinent, enjoyable & require just the right amount of time investment. I can’t say enough good things. I will note occasionally the app glitches during a lesson, but a quick reboot takes care of it & I don’t lose my place — so no real issue.