Lyra Health 12+

I bounced around for a number of years struggling to find a therapist I could connect with interpersonally, while my mental health symptoms grew. Long wait times for anyone that had any availability at all only to be disappointed in the treatment. Finally found good care by paying out of pocket but had to end early because I couldn’t afford the $300 cost every week. With Lyra I was able to book an appointment from the app, with a recommended provider within 24 hours….literally the next morning I was in treatment, learning skills that I could use immediately. The exercises in between sessions were my favorite part, so I could continue practicing what I learned. Lyra did all of the work to make it easy for me to get help that worked for me. Mental health treatment is extremely personal but I felt like my provider really understood me and gave me the right tools to get better. Today, I’m showing up better for my family, friends and work. Can’t thank my employer enough for offering this program and highly recommend to anyone that has the opportunity to try it for themselves.

Whatever you do, do not upload your credit card. I was told that I would not be charged for a certain psychiatrist visit and that’s because my insurance covers in full all Psychiatry. My insurance covered in full paid them the full of the psychiatrist visit, but Lyra deducted the money out of my account without warning if I had any idea that they would steal from me, I would’ve never agreed to have the appointment. I called my insurance and they told me it was illegal for them to take from me because my insurance paid in full and now I have to get a lawyer. I have called them so many times and nobody from billing has ever responded to me over the phone I have gotten excuse after excuse, but what it really comes down to is that they just stole out of my pocket. I just recently came out of a domestic violence situation and left in a financial crisis and that is why I called and confirm to make sure that they wouldn’t charge me. They still took money from me, even though I was told that they wouldn’t. So now they have the money that my insurance gave them and my money I have had so many sleepless nights about this. I can’t even tell you how many tears I’ve cried and worried about the lack of funds now that Lyra has stolen from me. I am sick to my stomach and at least I have an an amazing therapist to make me feel better during the stress and agony that this company has put me through.

I have been using the app for roughly two years. While life has had many challenges during that time, I find that the Lyra app is the most effective thing I’ve used so far. Having all my self-care exercises accessible in one place is very helpful. I love everything about the resources Lyra provides through the app as well. The only room for improvement I see is a couple of video bug fixes. When I am watching a video lesson, if I pause and leave the app (even for a brief moment), the audio for the video stops working. There are times where the video will not resume at all. I find that when I get the video working correctly after this, the video progress is bugged. I may have to watch the entire video one to two more times for it to be marked as complete. This issue is an inconvenience, but not the worst thing. I hope they fix this soon!